Job Abstract

Responsibilities include all facets of project management including day-to-day and strategic planning for general licensed and unlicensed trades as well as outside 3rd party vendors, contractors, and service providers. Directs the activities of diverse and specialized trade functions on maintenance, repairs, renovations, custodial, special events/programs, and like activities. Develops staffing plans as necessary and provides leadership for department initiatives to enhance staff development and performance management. Directs the staffing needs, training, payroll, and employee relations. Develops and implements service delivery performance requirements and process standards to safely and efficiently maintain and operate Yale’s buildings, including preventive maintenance, appearance, emergency response, sustainability initiatives, and support of special events and activities. Coordinates and supports other Facilities sections including physical plant, grounds maintenance, custodial and fire marshal as needed. Provides input from the customer base to assist departments in the planning, prioritization, and execution of their work. Analyzes the input and feedback gained from contact with customers and building tenants when meeting to discuss upcoming projects, services, and events affecting their area of responsibility. Develops plans to identify new needs and requirements to determine priorities. Ensures that the mission of units under purview is clear and that actions and activities of staff support that mission. Works closely with the University Architect and Capital Program in design standards development, fostering design for maintainability, operations-based lessons learned feedback, and project commissioning/turnover support, including active participation across all operational units. Evaluates and aligns organization structure and operational practices to be consistent with university sustainability goals. Represents the department in various meetings and committees and articulates facilities strategies and policies. May perform other duties as assigned. Ability and willingness to provide coverage for other team members when necessary. 1. Manages and coordinates activities of staff engaged in construction projects to improve the operation, maintenance and repairs of the University buildings and related facilities. Plans and schedules work for assigned staff, ensuring proper distribution of assignments and adequate staffing levels. 2. Exercises a high level of independent judgment and creative thought in directing, planning, development, and execution of services, maintenance, and alterations to University buildings. Assists in developing standards of materials and services for new construction and renovations. Develops and implements service delivery processes such as preventive maintenance programs, responses to emergency needs, and support of special events and activities. Conducts inspections of University buildings and facilities to determine repair and replacement needs. 3. Estimates time and material costs for all work efforts, determining sequences and methods to be used. Inspects completed work to insure compliance with established standards and building codes. Ensures maintenance of adequate inventory of supplies and materials and evaluates and recommends purchases of new products as required. 4. Responsible for the planning and scheduling of alterations and renovations work to minimize system failures. Compares alternate solutions and determines how to best utilize staff and outside contractors. 5. Evaluates customer needs. Assesses and resolve customer complaints regarding building maintenance, safety, and fire safety. Analyzes and responds to emergencies. Determines the most effective means and methods for executing construction projects. 6. Supervises trades staff. Recommends various personnel functions including but not limited to, hiring, training, disciplinary actions and benefit time off. Ensures accuracy of work completed and payroll records. 7. Prioritizes requests for services, estimate labor hours, and assign work to appropriate trades people. Expedites emergency requests. Provides project forecasting and coordination. Evaluates project completion and conduct customer follow up. Authorizes and monitors service and repairs from outside contractors/vendors. Coordinates all special projects and renovations and coordinates with other trades areas. Oversees the performance of outside contractors for quality and workmanship, billing, and timeliness of work. 8. In conjunction with the Plant Operations management team, maintains consistent departmental practices across all functions of the department. Acts as liaison between Physical Plant and University departments regarding scheduling of assigned constructions projects and maintenance. 9. Establishes and reinforces safety guidelines. Ensures that occupants and staff of an area reside and work in a clean, healthy, and safe environment. 10. May perform other duties as assigned. Bachelor's degree in a related field and five years related experience or an equivalent combination of education and experience.