We have an outstanding Contract position for anIT Desktop / Field Services Technicianto join a leading Company located in theLaurel, MDsurrounding area.
Please click on this link if you have any questions on how to obtain a clearance : https://www.tadpgs.com/obtain_security_clearance
We are seeking an IT Field Services Technician to help us support the information technology needs of the nation's leading university-affiliated research center. You will be working with engineers, scientists, and business professionals who are addressing critical challenges of our nation. We have been ranked as one of Computerworld's Top Places to Work in IT for the last 6 years and want to add bright, dedicated, hardworking technicians to our team.
Your main responsibility will be to provide onsite IT support services for customers including incident response, delivery, and system set-up of new & repaired computers along with the installation of additional hardware, software, and peripherals, driving company vehicles as necessary
You will work primarily on Microsoft Windows, Macintosh, and Linux systems
You will research, analyze, diagnose, and resolve issues with customer systems including computer hardware & software, peripheral equipment, and networks using documented processes where available and best practices where not
Perform computer imaging including software & hardware validation and pre-delivery testing
You will record and create documentation and assist in other teams' areas as needed
You will perform other duties, as assigned
Basic Hiring Criteria :
Bachelor's degree; or in lieu of a degree, at least 4 years of a combination of education and relevant IT-related work experience
Possess the ability to solve and resolve technical problems for users, to independently resolve widely varying sophisticated problems using current job knowledge, research, and external resources
Have hardware experience including Intel-based desktops, laptops, and printers
OperatingSystem (OS) experience to include Windows and Mac OS
Networking experience to include a solid understanding of TCP/IP and DNS and an understanding of Active Directory and Exchange
Are an excellent communicator, highly motivated, and have a strong customer focus with the ability to collaborate with all levels of staff
Are willing and able to support and work the necessary hours to finish critical work, routinely drive company vehicles on and off campus, have the ability to do long walking on a routine basis, and be willing to occasionally (less than 5%) travel within or outside of Maryland
The selected candidate must possess a valid driver's license and will undergo a motor vehicle records check
Have the ability to lift up to 40 lbs
Are able to obtain a Secret-level security clearance; if selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information
Eligibility requirements include U.S. citizenship
Desired Qualifications :
Bachelor's Degree in an IT-related field
Possess enterprise-level experience with Linux, Windows 10, Mac13.2, and/or iOS
Possess certifications: ITIL, A+, Microsoft Certified Professional (MCP), Microsoft Certified Systems Engineer for Windows (MCSE), Apple Certified Macintosh Technician(ACMT), and HDI Support Analyst
Have software experience with Desktop remote control tools, the ability to troubleshoot Linux operating systems, and/or 2-4 years of experience with system management tools such as Altiris
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
The Company will consider qualified applicants with arrest and conviction records.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/
