Job Abstract

Hospitality Aide manages and maintains all pantries and public areas, serves as the contact person for the pantries, and is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, staff members.  

RESPONSIBLITIES:
Provide high-level internal and external customer support
Restock office, kitchen, and pantry supplies
Prepare and maintains conference rooms for executive and client meetings, align all furniture to ensure a welcoming look. 
Set-up all conference rooms for new/continuing meetings
Ability to move & lift conference furniture up to 50 lbs.
Ensure all trash is cleared at regular intervals of time
Maintain and report all maintenance related reports
Greet employees and visitors, welcome visitors with a smile and maintaining eye contact through the entire interaction.
Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest
Ensure the cleanliness of all office spaces to include open work areas, conference rooms, lobby, and kitchen
Coordinate and arrange basic office equipment repairs and maintenance
Carry out instructions for security, fire, health and safety guidelines
Provide first-line support for basic office technology
General administrative support
Interface with vendors (catering, AV, etc.) to provide seamless customer support
Respond to inquiries and anticipates customer needs
Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
Maintain a strong awareness of business activity and communicate all updates with your team members.
Communicate and interact effectively with all other departments.
Conduct opening and closing walkthroughs when business requires
Other duties as assigned
Position requires occasional temporary work assignments at the NYC offices. In those cases, the cost of travel to NYC will be paid for by employer. 

KEY COMPETENCIES:
A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard.
The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
Excellent listening and oral communication skills.
Basic computer skills and knowledge of office technology / equipment.
Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
Discreet, ethical and committed to maintaining a high degree of confidentiality.
A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
Two to three years’ experience in a client service / housekeeping / porter or houseman within a hospitality or corporate environment.