Provides high-quality support to clients with standard service requests on a daily basis. Responsibilities:Under direct supervision, assists clients by responding to inbound phone calls, electronic correspondence, and other inquiries regarding company products, services, and procedures. Provides basic technical assistance to clients and assists in responding to straightforward client inquiries. Influences client adoption of digital capabilities. Corrects straightforward issue resolution in clien... more details
There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference.?? We are a premier?asset?manager?focused on delivering global investment management excellence and retirement services that investors can rely on today and in the future. The work we do matters. We invite you to explore the opportunity to join us and grow your career with us.
Role Summary
Provides high-quality support to clients with standard service requests on a daily basis.
Responsibilities:
- Under direct supervision, assists clients by responding to inbound phone calls, electronic correspondence, and other inquiries regarding company products, services, and procedures.
- Provides basic technical assistance to clients and assists in responding to straightforward client inquiries. Influences client adoption of digital capabilities.
- Corrects straightforward issue resolution in client accounts. Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures.
- Reviews daily unresolved client inquiries to ensure proper follow-up and closure.
Typical Qualifications:
- High school/secondary school or the equivalent combination of education and relevant experience AND
- 0+ years of total relevant work experience
Training Details
- In-office, 5 days. (Following Training/Nesting/Performance evaluation, associates have the option to adopt hybrid schedule --- M/F Work-From-Home, T/W/Th In-office
- Training schedule is Monday through Friday 8a-5p Local Time.
- Eight-weeks of instructor led training & four-weeks of ‘Nesting’
FINRA Requirements
FINRA licenses are not required for this role. Certain promotional opportunities may require FINRA licenses, which would be sponsored at the time of promotion.
Work Flexibility
This role is eligible for remote work up to two days a week after the successful completion of a training program. M/F work from home and T/W/Th in-office.
Starting salary for this role is firm at $44,500.00.
WHAT TO EXPECT AFTER APPLYING
1. You will receive an email and text message to answer a few questions to verify your eligibility. If you apply for multiple jobs, you will receive separate invitations for each role and will need to respond to each. Estimated Time Commitment: 3-5 minutes
2. If you are eligible, you will be asked to complete an online assessment and record video responses to introductory questions with our vendor partner, HireVue. Take time to read all instructions carefully before responding. Some questions may require you to respond within a set time limit, or with limited retakes. You can use this opportunity to tell us more about your background and interest than we can learn from a resume alone. Estimated Time Commitment: 45 minutes
3. A member of our recruiting team will personally review your responses and follow up if you are selected for an interview.
Commitment to Diversity, Equity, and Inclusion:
We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day.
Benefits: We invest in our people through a wide range of programs and benefits, including:
- Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions
- Flexible and remote work opportunities
- Health care benefits (medical, dental, vision)
- Tuition assistance
- Wellness programs (fitness reimbursement, Employee Assistance Program)
Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates’ well-being and addressing the needs of our clients, business, and communities is unwavering.
T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.
