The Hospitality Services Manager reports to the Director of Hospitality Services. This position has oversight of day-to-day operations, and functions, including but not limited to Training Quality Control, Compliance, Budget, Patient / Customer Satisfaction, and Labor and Employee Relations responsibilities. Manages all cleaning and waste management functions within the scope of Hospitality Services, in the Medical Center. Duties are directed towards patient/customer satisfaction, the provision ... more details
The Hospitality Services Manager reports to the Director of Hospitality Services. This position has oversight of day-to-day operations, and functions, including but not limited to Training Quality Control, Compliance, Budget, Patient / Customer Satisfaction, and Labor and Employee Relations responsibilities. Manages all cleaning and waste management functions within the scope of Hospitality Services, in the Medical Center. Duties are directed towards patient/customer satisfaction, the provision of a clean and safe environment, and meeting established department objectives; Ensures that all Regulatory Requirements and standards for maintaining a safe and clean environment are met Develops and carries out the formal training programs for the Hospitality Services Departmental employees. i.e. New employee orientation, in-service refresher training, introduction of new products and/or methods of cleaning to staff.
The final salary and offer components are subject to additional approvals based on UC policy.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)
Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Previous experience in hotel guest services
CHESP - Certified Health Care Environmental Services professional certification
Bloodborne pathogen and sharps disposal training.
National Housekeeping certification
American Society for Healthcare Environmental Services
Bachelor's degree in a related area and equivalent experience/training.
Four-year or more, housekeeping/healthcare management experience
Verbal and written communication skills in the English language, active listening, flexibility, critical thinking, multi-task and time management.
Working knowledge of and ability for decision making, reasoning, ability to develop original ideas to solve problems, and performing operations analysis, and quality control analysis.
Working knowledge and effective interpersonal and work leadership skills to guide other personnel.
Ability to communicate with all levels of hospital management
Ability to work independently, establish work priorities, and exercise strong interpersonal relationships
Demonstrated supervisory experience
Knowledge of housekeeping management and methods is essential.
Previous experience in a hospital or healthcare environment
Working knowledge in custodial and housekeeping services.
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