Clients and GTM Create or reimagine solutions to take to market, working closely with the DI practice and broader GHD Digital and GHD business. Actively engage with clients to validate solutions, promoting client account growth and enhanced client sentiment; use client listening and other feedback sources to identify areas of opportunity to improve CX. Drive GTM efforts, focused on external clients, with influence on creating marketable solutions that incorporate digital consulting and product e... more details
Purpose:
The role of the Digital Intelligence Growth Leader - NA is to drive the growth of the Digital Intelligence (DI) practice in North America. Through engaging with external clients and utilizing own experience in GHD markets and sectors the role is a market maker that expands on the ‘all things data’ business, identifies new opportunity areas, assists creation, and takes integrated and new solutions to clients. This role would set the tone and lead from the front in showing how GHD and GHD Digital can build trusted client partnerships and live the CX Way.
Key outcomes from this role must include:
Brings new clients (could be new audience within the same clients) to Digital.
Identifies new opportunities and defines and assists development of solutions (by scoping and project managing) that matches requirements of the new clients.
Consistent, whole of GHD Digital engagement, with emphasis on bringing DI solutions to market.
Supports GHD’s CX Way objectives and contributes to achieving desired Voice of the Client scores and likelihood to recommend.
Revenue from our priority clients, growing at greater than 20% per annum and accounting for ~50% of global GHD Digital revenue by the end of FY26 (30 June 2026).
Key Responsibilities:
Clients and GTM
Create or reimagine solutions to take to market, working closely with the DI practice and broader GHD Digital and GHD business.
Actively engage with clients to validate solutions, promoting client account growth and enhanced client sentiment; use client listening and other feedback sources to identify areas of opportunity to improve CX.
Drive GTM efforts, focused on external clients, with influence on creating marketable solutions that incorporate digital consulting and product expertise.
Identify and prioritise growth opportunities.
People
Leadership
Influence our chosen cohort of market makers and technical staff, partnering with their Business Group Leaders (BGLs), and with the Global DI GTM leader.
Create an environment where people are supported to innovate and experiment. Foster an environment of idea generation and creative thinking.
Help others to understand how they contribute to the overall success of Digital and the wider Enterprise strategy.
Seek feedback and support from others as necessary.
Proactively invest in own personal development activities and within the broader team to continually ensure they are ahead of the latest thinking.
Demonstrate a collaborative leadership style and capabilities.
Motivate and inspire others within the DI practice and broader Digital team, invest time in people (including select YPs) by acting as a mentor.
Support capability development by providing knowledge for development and delivery of training when appropriate.
Ensure the safety of our people.
Demonstrate living our values – safety, teamwork, respect, and integrity and champion GHD Digital’s culture, serving as a senior leader enabling our people to achieve their full potential.
Key Performance Indicators:
New solutions identified.
Active engagement with clients to validate solutions.
Increase in sales pipeline from our priority clients.
Growth in revenue from priority clients.
Key Relationships:
President, GHD Digital
Global DI GTM Leader
Global Client Services Director
Global Practice Directors
Global Digital Marketing
Market Development Leaders
Other GHD Digital Leaders
Regional CEOs and Executive General Managers
Senior executives of clients
Behavioural competencies (Digital Mindset):
Self-Aware & Learning
Focused on positive outcomes
Honest self-assessment
Seeks and acts on constructive feedback
Active pursuit of personal & professional development, focusing on continuous learning opportunities
Entrepreneurial & Innovative
Demonstrates “Out-of-Box” thinking
Challenges the status quo
Remains curious and imaginative on new possibilities, develops thought leadership
Establishes strategic alliances and partnerships to create value
Identifies and drives co-creation and co-innovation opportunities in partnership with clients
Collaborate & Co-create
Develops and maintains mutually beneficial strategic relationships, internally and externally
Engages with clients and co-creates new solutions
Drives internal teamwork and non-silo/one team mindset
Builds trust and credibility with key stakeholders
Optimistic & Resilient
Promotes and evolves Digital strategy
Communicates passionately and authentically
Takes calculated risks and learns from failures
Extends support and assistance to team members
Agile & Adaptability
Deals with ambiguity and ‘grey zone’
Leads change by example
Adopts a lean and agile approach to new initiatives
Remains flexible and open in thinking
Fosters an action-oriented decision-making environment within team, moving decision-making to the ‘edges’ where the work is being done
Business Leadership
Creates and maintains a sustainable business
Understands competitive trends and market dynamics
Identifies new strategies to differentiate in the marketplace
Nurtures and enhances critical talent and skills for growth
Maintains and promotes unimpeachable ethical values and business strategy
Adheres to company risk management and governance requirements and company policies
Acts as overt role model of GHD’s core values – safety, teamwork, respect, and integrity
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