The Inside Sales Representative is the face of Bray Process Control and our customer's liaison. The ISR will be responsible for a variety of tasks involving direct communication with assigned customer accounts and internal departments. As an ISR, you will use Bray's computer systems to respond to customer inquiries and receive and process sales orders. Working with other internal departments, you will be required to fulfill customers' requests for technical information, order updates, facilitate... more details
If you're a driven customer service/inside sales professional who is looking for a growth opportunity within a dynamic environment, an Inside Sales Representative role with Bray Process Control is a great fit! Enjoy working with a strong community of colleagues who support and celebrate each other's professional wins. You will join our stable, growing company that is backed by a diversified organization. Success in this position will lead to increased earnings. Join our team of energetic, hard-working professionals and watch your career take off to new heights.
Position Description:
The Inside Sales Representative is the face of Bray Process Control and our customer’s liaison. The ISR will be responsible for a variety of tasks involving direct communication with assigned customer accounts and internal departments. As an ISR, you will use Bray’s computer systems to respond to customer inquiries and receive and process sales orders. Working with other internal departments, you will be required to fulfill customers’ requests for technical information, order updates, facilitate order expedites, resolve any problems and find solutions when needed. You will join the Inside Sales Team of very supportive and dedicated individuals and receive thorough and proper training on Bray’s products, systems and processes.
Ideal Experience:
The ideal candidate will have a motivation for customer service and have at least 2 to 5 years of successful inside sales / customer service experience in an industrial environment, preferably in valves and flow control products. This relationship-builder must have excellent interpersonal skills (in person, on the phone, and via email) and be computer literate in a high-paced office environment. Constant communication with our distribution network is performed through emails and phone calls, so appropriate customer finesse and empathy is a must. The ability to understand and interpret technical requirements and successfully communicate that information internally and to our customers is key. Accuracy and efficiency are the keys to success in this fast-paced and dynamic environment.
Qualifications:
Permanent work authorization for the USA REQUIRED
Computer skills: Proficient [Excel, MS Word, overall computer literate]
Education: Preferred Bachelor's Degree, or equivalent relevant education or experience.
Preferable experience with ERP/MRP Systems.
A good understanding of an industrial manufacturing environment
Well-organized individual with great documentation skills
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