Reporting to the Onsite Services Area Manager, the Manager of Surgical Operational Efficiency Specialists for Houston, TX based client location will be directly responsible for the management of all Surgical Operational Efficiency Specialists (SOES) and the maintenance of KARL STORZ service relationships within the facility. Qualifications: A minimum education level of a Bachelor’s Degree or equivalent related experience required A minimum of 3 years’ experience in medical repair or sales; prefe... more details
Job Summary:
Reporting to the Onsite Services Area Manager, the Manager of Surgical Operational Efficiency Specialists for Houston, TX based client location will be directly responsible for the management of all Surgical Operational Efficiency Specialists (SOES) and the maintenance of KARL STORZ service relationships within the facility.
Qualifications:
A minimum education level of a Bachelor’s Degree or equivalent related experience required
A minimum of 3 years’ experience in medical repair or sales; preferred background in surgical technology, central sterile processing, or nursing.
Knowledge of service-related call-points i.e. Central Processing Dept, Operating Room and Bio-Med.
Ability to manage SOES activities included but not limited to; daily troubleshooting of operating room equipment, preventative maintenance checks, in-services, and reporting.
Recruiting/interviewing skills.
Budgeting and expense control skills.
Ability to provide input toward the on-going development and expansion of the Onsite Endoscopic Specialist program.
Ability to critique and set direction for the SOES team.
Demonstrated technical proficiency in related software including MS Office and SAP.
Ability to effectively prioritize tasks in a project management fashion.
Possess exceptional organizational skills and the ability to multi-task.
Responsibilities:
Ensure KARL STORZ Service goals and benchmarks are achieved for direct reports.
Provide daily supervision of all Surgical Operational Efficiency Specialists ensuring that all KARL STORZ policies and procedures are followed.
Interface with all Surgical Operational Efficiency Specialists accounts on a regular basis, developing relationships with key hospital staff and surgeons to ensure service needs meet the customer’s expectations.
Develop contingency plans for team time off and provide support and coverage as needed for all accounts.
Provide support to the SOES team during large preventive maintenance checks and Health Stream in-services.
Assist in managing audits and inventory control.
Encourage consistent quality improvement and learning for the Onsite Endoscopic Specialist team.
Act as a partner to KARL STORZ Sales and Surgical Operational Efficiency Specialist teams to manage instrument repair issues
Gather and track key, relevant hospital account data
Collaborate and strategize with sales executives to improve customer service experience within the OR setting.
Timely and effectively communicate customer pain points, as well as provide feasible proposals on improvement.
Monitor OES daily activity, ensuring SOES is providing maximum value to the customer by educating and training staff in surgical instrumentation care and handling practices.
Conduct yearly performance reviews for Surgical Operational Efficiency Specialists.
Identify, develop, and train staff on potential new service programs.
Partner with Human Resources to counsel/coach any performance issues as deemed necessary.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.