The Operations Manager plans, organizes, and monitors the receiving, storage, and distribution of medical products (including prescription drugs and devices) received from suppliers to ensure on-time, quality shipments to customers. The Operations Manager has full facility leadership responsibility. Organizational Impact: At Sarnova you are not just a number. What you do each day matters. In this role you are the hub that supports every facet of our business. You truly impact the success of Sarn... more details
Overview Sarnova is seeking an experienced Distribution/Warehouse Manager to lead our Elizabethtown, PA distribution center. The Operations Manager has full facility leadership respsonsibility. Sarnova is the leading national specialty distributor of health care products in Emergency Medical Services (EMS) and Respiratory Markets and is the industry leader in Revenue Cycle Management within Emergency Medical Services (EMS). The company operates through several market-leading companies including Tri-anim Health Services, the largest specialty distributor of respiratory products, Bound Tree Medical, the largest supplier of EMS products, and Cardio Partners, a full Sudden Cardiac Arrest Solution provider, and Digitech, the leader in EMS revenue cycle management. Responsibilities Summary: The Operations Manager plans, organizes, and monitors the receiving, storage, and distribution of medical products (including prescription drugs and devices) received from suppliers to ensure on-time, quality shipments to customers. The Operations Manager has full facility leadership responsibility. Organizational Impact: At Sarnova you are not just a number. What you do each day matters. In this role you are the hub that supports every facet of our business. You truly impact the success of Sarnova and its customers by focusing on supply chain functions which are vital to ensuring our customers receive quality product and Best in Class service on a daily basis. Essential Duties and Responsibilities: Provide day to day leadership of the warehouse/distribution center. Manage staff to ensure timely distribution and receipt of product while meeting standards of budget, policies, procedures and quality. Document and maintain, in proper form, all records required relating to the purchase and distribution of all prescription drugs (including controlled substances and devices). Develop and implement ongoing quality and process improvement programs. Strong focus on inventory control--receiving, documenting, and adjusting product. Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints Resolve day-to-day issues using defined processes and working cross-functionally with internal departments. Develop and adhere to service and financial metrics, including staffing, capital and expense targets. Select, develop, motivate and lead staff to ensure attainment of warehouse goals. Monitor key performance metrics and provide associates with individual and team results. Assure associates have appropriate training and resources to meet customer needs. Maintain safe working conditions and ensure all associates comply with company safety policies and procedures. Assure complete compliance with the Prescription Drug Marketing Act of 1987 (Federal) and with all Federal and State laws and regulation applicable to the conduct of a wholesaler. Provide for the proper storage of drugs in order to prevent loss or deterioration. Assure security and limited access to all areas holding prescription drugs and devices. Skills/Experience Required: Bachelor’s degree preferred but not required. A minimum of five years warehouse management experience in a high-volume pick pack operation. Experience in the manufacturing/ wholesale distribution of drugs and or medical devices preferred but not required. Experience with warehouse management system (WMS). Familiar with the most common material handling equipment – forklift, pallet jack, etc. Strong computer skills including proficiency with Microsoft Office suite. Able to operate UPS/FEDEX online software preferred. Strong managerial and conflict resolution skills. Able to effectively train, coach and mentor associates; provide current, direct, complete, and "actionable" positive and constructive feedback to team members. Experience developing and implementing processes and procedures. Organized and efficient. Able to organize, prioritize and delegate work. Strong communication skills, including ability to influence and communicate at all levels, through verbal and written means. Able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.
