Job Abstract

Maintenance Department Support Clerk
Classification: Non-Exempt
Reports To: Maintenance Office Manager

JOB DESCRIPTION

Position Summary:

The Maintenance Department Support Clerk coordinates service repair calls with maintenance team and maintains record of response, job status and completions in a timely manner. Keeps records of invoices and confirming service provided and price quoted.

General Duties and Responsibilities:

Answer calls and emails from stores and log request for repair
Arrange for the repair with field technicians
Review invoices and service orders; Ensures proper charge for labor and materials, including following up with pending repairs for payment
Complete maintenance department filing, i.e. repair orders and records on a weekly basis
Monitor repair completion progress and make sure open repair orders are completed and closed as quickly as possible.
Coordinate the rescheduling of additional needed repairs with obtaining approval first
Maintain inventory of parts
Schedule delivery of parts and follow up that parts were received or delivered
Assist in the inquiries re: the status of repair, and be as helpful as possible
Review each repair order for completeness and accuracy
Willingly attend department service meetings
Assist the department manager with ideas to keep expenses down within the department
Make sure the detailed story on the repair invoice is complete and every major item in the parts list is mentioned.
Dress as a professional everyday
Maintain a clean and organized work area
Be friendly and professional to vendors, customers and coworkers at all times
Provide work-in-progress updates to office manager weekly
Perform other duties as assigned

Knowledge and Skills

Bilingual (Spanish) – read, write, speak fluently
Must have a positive attitude and enjoy working with people
Multi-task and prioritize workload
Must be highly organized and detail oriented
Able to work with minimal supervision and accomplish expectations
Function in a fast-paced environment
Outstanding customer service skills
Excellent written and verbal communication skills
Proficient in Microsoft Office

Supervisory Responsibility

No supervisory responsibility

Physical Demands

• Will be required to spend long hours sitting and using office equipment and computers
• May also have to do some light lifting of supplies and materials from time to time.
• Expressing or exchanging ideas by means of the spoken word to impart oral information to team members and
to convey detailed spoken instructions to other team members accurately, clearly, or quickly.
• Manage a number of requests and situations at one time or simultaneously (multitask)

Position Type/Expected Hours of Work
Monday through Friday 8:00 am – 5:00 pm, with some expectation of overtime, including Saturdays.
Sunday through Thursday 12 pm – 8:30 pm, with some expectation of overtime, including Saturdays.
Required Education and Experience
High School diploma or GED equivalent
previous work experience related to service technician office support
Preferred parts knowledge of equipment used in grocery stores

• Position Type/Expected Hours of Work
• Monday through Friday 8:00 am – 5:00 pm, with some expectation of overtime, including Saturdays.
• Sunday through Thursday 12 pm – 8:30 pm, with some expectation of overtime, including Saturdays.
• Required Education and Experience
• High School diploma or GED equivalent
• previous work experience related to service technician office support
• Preferred parts knowledge of equipment used in grocery stores.
• California Consumer Privacy Act (“CCPA”) Notice to Applicants
• This notice explains to you, pursuant to the California Consumer Privacy Act (“CCPA”), how Vallarta Supermarkets (“Vallarta,” “the Company,” “we,” “us,” and “our”) may collect your information in relation to your application for employment and potential employment with us.
• For purposes of this notice, “Personal Information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household, or as otherwise defined under the CCPA.
• “Personal Information” does not include certain information, including publicly available information lawfully made available from government records, deidentified or aggregate information, or other information excepted under the CCPA.
• Information We Collect about Applicants
• We need you to provide certain information in order for you to complete your application for employment with Vallarta. The following provides the categories of Personal Information we may collect about applicants as part of the application process, and/or our employees if ultimately hired.
• Personal Identifiers. We may collect your name, driver’s license or state identification card number, passport number or other government identification number (including U.S. work authorization number), Social Security information, residence/postal address, email address(es), phone number(s), and other contact information during the application and recruitment process. We may collect your emergency contact information as well. If you are hired, we may collect additional personal identifiers about you to facilitate the employment relationship.
• Characteristics of Protected Classifications under California or Federal law. We may collect your age, date of birth, race, ethnicity, sex/gender, and marital status.
• Biometric Information. We may collect your fingerprints to facilitate the employment relationship, if you are hired.
• Professional or Employment-Related Information. Depending on your role/duties with Vallarta, we may collect information regarding your criminal history, driving history, and credit history as part of our employment background check. We also collect information regarding your professional and employment history and other qualifications you provide in your employment application, including references, skills/abilities, employment goals and expectations, and other related information (if you choose to provide them).
• Education Information. We collect information regarding your professional and education history to the extent provided in your resume/application.
• Thermal or other Health-Related Information. If you apply in-person or come to our store(s) as part of the application process, we may need to take your temperature or other similar information as part of our health protection policies. However, this information is not retained.
• Inferences. We gather information about your employment history with Vallarta, such as the company location/facility to which you are assigned, position and description of duties, fulltime and part-time status, pay rate, as well as descriptions about your job performance and skills. We may also draw other inferences such as your characteristics, job preferences, personal hobbies, activities, foreign language capabilities, other abilities and the like.
• Purposes for Collection of Your Personal Information
• We use the above categories of personal information for the following business purpose(s):
• To make recruitment and employment decisions, including assessing your application and qualifications for employment with us.
• To conduct and verify background checks (where applicable).
• If hired, to facilitate onboarding, payroll, benefit, and leave of absence administration
• For security purposes.
• To obtain and/or maintain insurance policies and coverage.
• To comply with applicable federal, state, and local laws and regulations.
• To manage workers’ compensation claims and conduct workplace investigations.
• Third-Party Collection of Personal Information
• The Company may use third-party vendors, such as Snag-a-Job, to facilitate the application process for applicants. In this process, these third parties may collect an applicant’s personal information and provide it to us for employment decisions.
• Additional CCPA Disclosures
• At this time, the CCPA does not afford applicants or employees the right to make requests regarding their Personal Information as it relates to the application and/or employment relationship. This does not affect other rights you may have under other laws.
• Further, nothing in this notice restricts Vallarta’s rights or ability to:
• Comply with applicable federal, state, and local laws and regulations.
• Meet any other legal obligation, including complying with lawful inquiries, investigations, subpoenas, court orders, or other requirements of applicable lawful authorities.
• Exercise its legal rights and defend claims.
• Report potentially unlawful activity to appropriate law enforcement and cooperate in any resulting investigation.
• Detect and respond to unauthorized activity and security incidents.
• Protect against and report potential illegal activity and/or fraud; or
• Provide information to our service providers in relation to the above listed purposes, or transfer information as part of a merger, acquisition, or other transfer of some or all of our business to another party.
• Contact Us
• For more information or any questions about this notice , please contact Human Resources, at 818-898-0088.

• This job description is not intended to be all-inclusive and employees may perform other duties as directed. All employees are expected to perform any reasonable task or request that is consistent with fulfilling company goals and objectives.
• California Consumer Privacy Act (“CCPA”) Notice to Applicants
• This notice explains to you, pursuant to the California Consumer Privacy Act (“CCPA”), how Vallarta Supermarkets (“Vallarta,” “the Company,” “we,” “us,” and “our”) may collect your information in relation to your application for employment and potential employment with us.
• For purposes of this notice, “Personal Information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household, or as otherwise defined under the CCPA.
• “Personal Information” does not include certain information, including publicly available information lawfully made available from government records, deidentified or aggregate information, or other information excepted under the CCPA.
• Information We Collect about Applicants
• We need you to provide certain information in order for you to complete your application for employment with Vallarta. The following provides the categories of Personal Information we may collect about applicants as part of the application process, and/or our employees if ultimately hired.
• Personal Identifiers. We may collect your name, driver’s license or state identification card number, passport number or other government identification number (including U.S. work authorization number), Social Security information, residence/postal address, email address(es), phone number(s), and other contact information during the application and recruitment process. We may collect your emergency contact information as well. If you are hired, we may collect additional personal identifiers about you to facilitate the employment relationship.
• Characteristics of Protected Classifications under California or Federal law. We may collect your age, date of birth, race, ethnicity, sex/gender, and marital status.
• Biometric Information. We may collect your fingerprints to facilitate the employment relationship, if you are hired.
• Professional or Employment-Related Information. Depending on your role/duties with Vallarta, we may collect information regarding your criminal history, driving history, and credit history as part of our employment background check. We also collect information regarding your professional and employment history and other qualifications you provide in your employment application, including references, skills/abilities, employment goals and expectations, and other related information (if you choose to provide them).
• Education Information. We collect information regarding your professional and education history to the extent provided in your resume/application.
• Thermal or other Health-Related Information. If you apply in-person or come to our store(s) as part of the application process, we may need to take your temperature or other similar information as part of our health protection policies. However, this information is not retained.
• Inferences. We gather information about your employment history with Vallarta, such as the company location/facility to which you are assigned, position and description of duties, fulltime and part-time status, pay rate, as well as descriptions about your job performance and skills. We may also draw other inferences such as your characteristics, job preferences, personal hobbies, activities, foreign language capabilities, other abilities and the like.
• Purposes for Collection of Your Personal Information
• We use the above categories of personal information for the following business purpose(s):
• To make recruitment and employment decisions, including assessing your application and qualifications for employment with us.
• To conduct and verify background checks (where applicable).
• If hired, to facilitate onboarding, payroll, benefit, and leave of absence administration
• For security purposes.
• To obtain and/or maintain insurance policies and coverage.
• To comply with applicable federal, state, and local laws and regulations.
• To manage workers’ compensation claims and conduct workplace investigations.
• Third-Party Collection of Personal Information
• The Company may use third-party vendors, such as Snag-a-Job, to facilitate the application process for applicants. In this process, these third parties may collect an applicant’s personal information and provide it to us for employment decisions.
• Additional CCPA Disclosures
• At this time, the CCPA does not afford applicants or employees the right to make requests regarding their Personal Information as it relates to the application and/or employment relationship. This does not affect other rights you may have under other laws.
• Further, nothing in this notice restricts Vallarta’s rights or ability to:
• Comply with applicable federal, state, and local laws and regulations.
• Meet any other legal obligation, including complying with lawful inquiries, investigations, subpoenas, court orders, or other requirements of applicable lawful authorities.
• Exercise its legal rights and defend claims.
• Report potentially unlawful activity to appropriate law enforcement and cooperate in any resulting investigation.
• Detect and respond to unauthorized activity and security incidents.
• Protect against and report potential illegal activity and/or fraud; or
• Provide information to our service providers in relation to the above listed purposes, or transfer information as part of a merger, acquisition, or other transfer of some or all of our business to another party.
• Contact Us
• For more information or any questions about this notice , please contact Human Resources, at 818-898-0088.

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