Job Abstract

About Whiskey Red's: Whiskey Red's Restaurant is an iconic waterfront dining destination nestled in the heart of Marina del Rey, offering breathtaking views of the marina along with delectable cuisine and an extensive selection of fine spirits. With a rich history spanning over decades, Whiskey Red's has become synonymous with exceptional hospitality, culinary excellence, and unforgettable dining experiences.

Job Summary: As a Host/Hostess at Whiskey Red's, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere from the moment they arrive. Your primary responsibility will be to ensure that every guest receives exemplary service and enjoys a seamless dining experience. Your engaging personality and exceptional customer service skills will set the tone for their visit, leaving a lasting impression and encouraging them to return.

Top-notch benefits:

· Paid Sick Time renewed yearly

· Management Referral Program with up to a $4,000 payout for qualifying management positions

· Employee Meals – Free meal for every eight-hour shift

· Employee Assistance Program (EAP) to assist with work life balance

· PTO for full time employees

· Moral (PRIDE) Program- rewarding employees with a variety of prizes for those who exemplify the company’s values.

· Full time employees qualify for comprehensive health plans, employer-paid life insurance, supplemental benefit plans, 401k with annual employer match, Lifestyle Savings Accounts, Rolling Holiday Paid Time Off

· Opportunities to grow your career with a clear path for advancement

· Plus more!

Pay: $17 - $19 / hour

Position Overview: The Host/Hostess plays a vital role in creating a positive first impression for our guests and ensuring seamless coordination between the dining room and kitchen staff.

Responsibilities:

1. Greeting Guests: Warmly welcome guests as they arrive at the restaurant, exhibiting a friendly and professional demeanor at all times.

2. Seating Arrangements: Manage the seating chart to optimize table turnover and accommodate reservations, while maintaining a balanced flow of guests throughout the dining area.

3. Reservation Management: Confirm reservations, manage the waitlist during peak hours, and effectively communicate wait times to guests.

4. Menu Presentation: Provide guests with menus and assist them with any inquiries regarding menu items, specials, or dietary restrictions.

5. Coordinating with Servers: Collaborate closely with the serving staff to ensure efficient communication between the front and back of house teams.

6. Maintaining Cleanliness: Monitor the cleanliness of the host stand, lobby area, and restrooms, promptly addressing any issues to uphold our high standards of cleanliness and presentation.

7. Customer Service: Respond to guest inquiries, requests, and concerns in a courteous and timely manner, striving to exceed their expectations and enhance their overall dining experience.

8. Assisting with Special Events: Support the coordination of special events, private parties, and large group reservations as needed.

Qualifications:

• Previous experience in a hospitality or customer service role preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and remain composed in a fast-paced environment.
• Strong organizational skills with attention to detail.
• Positive attitude and a passion for providing exceptional service.
• Flexibility to work evenings, weekends, and holidays as required.
• Must be at least 18 years of age and eligible to work in the United States.

Physical Demands:
• Must be able to walk and stand for hours at a time. Lift and carry up to 10-30lbs.

Disclaimer:
The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.