The Loan Operations Supervisor is responsible for the day to day supervision within a Loan Operations Team. Direct supervision and processing include but are not limited to; customer complaints and research, payment processing and other financial activities, Demands & Payoffs, Adjustable Rate Management, Investor Reporting, Syndication, SBA processing. Responsibilities also include Loan Monitoring relative to Escrow, Tax & Insurance, Covenant, Collateral, etc. Oversight to all applicable regulat... more details
Loan Operations Supervisor
LocationUS-CA-El Monte
Job ID
2024-11210
Category
Banking Operations/Back Office
Position Type
Full-Time
Introduction
Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
Overview
The Loan Operations Supervisor is responsible for the day to day supervision within a Loan Operations Team. Direct supervision and processing include but are not limited to; customer complaints and research, payment processing and other financial activities, Demands & Payoffs, Adjustable Rate Management, Investor Reporting, Syndication, SBA processing. Responsibilities also include Loan Monitoring relative to Escrow, Tax & Insurance, Covenant, Collateral, etc. Oversight to all applicable regulatory compliance relative to Loan Operations, GL Reconciliation and Quality Control of the department is part of this role.
Responsibilities
Responsible for the direct supervision of the loan operations team including but not limited to; interviewing candidates, coaching, training, setting performance requirements and goals, developing and delivering scorecards, metrics, and conducting performance reviews.
Direct loan operations activities to meet established goals and appropriate turnaround time to meet regulatory requirements for time sensitive activities.
Assist loan operations staff with servicing of loan by performing research to resolve complex issues ensuring timely updates are provided.
Ensure Risk Mitigation in the processing of Loan Activities ensuring compliance with Business Loan Agreement, Promissory Note and Regulatory Compliance requirement and timely reconciliation of General Ledger Accounts and Maintenance of Legal Documents and electronic files.
Implement necessary changes within the Loan Operation Unit to comply with any new or changed laws. Included in this process are: BSA/BO,TRID, RESPA, SCRA, FACTA, GLBA, FDCPA, USAP, CRA, etc.
Provide customer service to internal and external customers.
May respond to internal and external audit request and findings and work to remediate any identified noncompliant processes or areas of concern.
May process loan operations activities in absence of staff members or peak volume
Process & Supervise Loan Purchase and Sold Activity and support manager in collaboration with Treasury Dept., Accounting, Leverage Lending, Syndication and other lines of business.
Provide updates and training to staff on new and upcoming regulation changes and process improvements including documented procedures.
Ensure that Loan Operations complies with all federal, state, local laws and internal Bank policies.
Document all procedures for functions and activities within the Unit
May create Management reports as requested
May provide User Acceptance Testing on the loan System based on new products and/or processes
May work on special projects as assigned by Manager related to the Data Accuracy and accurate compliance requirements.
Qualifications
Bachelor Degree in Finance, Accounting, Business Administration, or Economics.
Minimum 5 years of experience in the loan operations industry
Minimum 1 years management experience
Strong knowledge of rules, regulations and compliance requirements concerning loan operations specific to the areas of oversight
Strong Customer service skills required
Strong analytical and problem solving abilities
Excellent verbal and written communication skills
Firm understanding of current best practices in the Loan Operations Industry
FIS, BlackKnight, Synergy, Cash system knowledge preferred
Proficient in Microsoft Office with advanced Excel skills required
Ability to build effective relationships as needed to effectively address issues and obstacles
Compensation
The base pay range for this position is USD $65,000.00/Yr. - USD $85,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.
East West Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Reasonable accommodations for disability are provided to applicants and employees in accordance with applicable law.
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