This position is responsible for handling all aspects of customer service functions for the company. This is a Non-Exempt position. Essential Duties & Responsibilities Handles order entry and the processing of sales orders using the Quick. Books Enterprise system. Coordinates with Production to align Customer required dates with our production schedule. Cross references the existing inventory with those at several manufacturing sites to ensure check stock levels, to provide accurate estimated sh... more details
Our Opening and Your Responsibilities
This position is responsible for handling all aspects of customer service functions for the company. This is a Non-Exempt position.
Essential Duties & Responsibilities
Handles order entry and the processing of sales orders using the QuickBooks Enterprise system.
Coordinates with Production to align Customer required dates with our production schedule.
Cross references the existing inventory with those at several manufacturing sites to ensure check stock levels, to provide accurate estimated ship dates.
Submit sales order confirmations with delivery date to customers.
Provide accurate information to customers in a timely manner and offer customer assistance as needed.
Providing updates to customers on shipping status, open orders, and product arrival.
Acting as the liaison with customer accounts.
Support our Global Sales Team with any complex customer requirements and needs.
Addressing customer complaints including the investigation and the resolution.
Answer incoming phone calls and manage multiple email in-boxes.
What You Need to Succeed
Must have the ability to work independently and be a self-starter when needed
Must also be able to work successfully as part of a team
Needs to be able to multitask and set priorities
Must have excellent communications skills both verbal and written and the ability to work well with customers
Needs a high degree of integrity and discretion
Critical thinking and problem-solving skills
Strong attention to detail
Friendly and professional demeanor
Minimum Qualifications
Must have at minimum a bachelor’s degree and 1-year related work experience or an associate degree and 3 years of related work experience.
Prior work experience using QuickBooks or similar ERP system.
Must be computer literate in MS Word, Outlook, and Excel, TEAMS.
Work experience in customer service or sales preferred.
Our Offer to You
PendoTECH employees have the benefit of our local, entrepreneurial small unit presence backed by the global strength of Mettler-Toledo
The benefits package includes:
Flexible options for medical, vision, and dental: you choose the plan(s) that fit your needs the best
Paid time off and seven paid holidays per year
Short-term, long-term, life insurance, and 401K with matching
About Mettler Toledo
Who is PendoTECH? We are a Strategic Business Unit within Mettler-Toledo Process Analytics. Innovation is at the core of all pharmaceutical, biopharma and bioprocess applications. With extensive experience in the biopharmaceutical industry — and particular expertise in single-use bio-pharmaceutical equipment — PendoTECH delivers a line of pressure sensors, control systems and software for measuring, monitoring and data collection in bioprocess applications and other areas where the products provide a unique process solution. We offer a great compensation and benefits package, and a small company work environment. We are located in Princeton, New Jersey.
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Mettler-Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.
For those who prioritize precision, Mettler Toledo is precisely where you belong.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.