THE POSITION - Customer Case Management:Coordinate and support customer quality cases and incidents within BA Cluster (including Escalations)Train plant associates in problem solving methodology and provide feedback on completed problem solving reports to improve response to customer concerns and reduce non-quality costs. Lead interdisciplinary and cross-location teams to define corrective and preventive measures regarding common quality incidents, process improvements and/or key customer qualit... more details
Job Description
THE POSITION
Customer Case Management:
Coordinate and support customer quality cases and incidents within BA Cluster (including Escalations)
Train plant associates in problem solving methodology and provide feedback on completed problem solving reports to improve response to customer concerns and reduce non-quality costs
Lead interdisciplinary and cross-location teams to define corrective and preventive measures regarding common quality incidents, process improvements and/or key customer quality incidents
Provide technical support and oversight of action plans related to Key Customer Quality Meetings within the BA Cluster
Coordinate of Customer Quality Escalations in cooperation with Segments, Operations and Plants
Ensure standardized communication to the customers
Coordinate of Key Customer Quality Meetings within the BA Cluster
Drive the implementation of BA and GS Standards for Customer Quality Case Process
Drive Lesson Learned and Improvement Programs regarding Customer Case Management in cooperation with Customer Quality Management
Provide engineering support to execute improvement activities to meet both internal requirements and customer expectations
Customer Performance Monitoring
Maintain an efficient monitoring of customer case data
Maintain a standardized BA Cluster reporting
Provide training and support for customer data
Operational Quality Management
Lead, initiative and support projects aimed at standardizing best practice approaches and sharing lessons learned
Support and conduct internal audits to assure that all core quality systems are implemented in cooperation with BA Audit Management
Support plants in the achievement and maintenance of certification
Provide focus on identifying, prioritizing, and strategically reducing technical compliance risk in cooperation with BA tC Management
Utilize experience and lessons learned to identifying gaps in the Management System implementations in cooperation with BA Management System
Support plant quality assurance operational objectives by contributing information and analysis to strategic plans and reviews
Support Application Quality Planning in cooperation with the plant teams and provide input from customer case management
Quality Methods, Tools, and Trainings together with BA Customer Quality Management
Work with plant teams to improve knowledge and implementation of quality system tools – eg. GR&R, FMEA, Control Plans, Statistical Process Control, Structured Problem Solving
Support continuous improvement related to the Mission Critical Rules in the plants.
Support implementation of production, productivity, quality, technical compliance and customer-service standards
Key user support and site level training and implementation support for quality digitalization tools
BA Operational QM Net Work
Contributes to team effort by accomplishing related results as needed
Leads or Supports Operational Quality Management Projects, as needed, within the Plants
WHY YOU SHOULD APPLY
Immediate Benefits
Paid Time Off
Tuition & Employee Discounts
Annual Bonus
Employer 401(k) Match
And more benefits that come with working for a global industry leader!
Qualifications
BASIC QUALIFICATIONS
Technical Degree, e.g. in the field of Engineering, Production Technology, Economics with strong operational focus Consequential years/long term Management experience preferrably in Quality or Manufacturing
Broad functional work experience including operations
Several years of professional experience and methodological competence in the field of Quality Management
Customer and Supplier communication experience Several years experience in technical problem solving, continuous improvement, or project management Consequential years / longterm of international and cross functional team leadership experience
Strong leadership skills (team skills, conflict, management, networking)Experience with intercultural communication (eg. internally across locations, international customers, international suppliers)
Expected travel 30-50% within region
Additional Information
EEO-Statement:
EEO / AA / Disabled / Protected Veteran Employer. Continental offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, veteran status, or any other status protected by applicable law. In addition, as a federal contractor, Continental complies with government regulations, including affirmative action responsibilities, where they apply. To be considered, you must apply for a specific position for which Continental has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply. If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available. Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to [email protected] or contact US Recruiting at 248.393.5566. This telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application, if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a call back.
Ready to drive with Continental? Take the first step and fill in the online application.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.
