Job Abstract

POSTING DATE: 06/06/2024

CLOSING DATE: 07/05/2024 12:00 MIDNIGHT

SALARY: $52,455.00 - $60,383.00 Annually

EDUCATION ACCREDITATION: Applicant’s education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency. Evaluation agencies information may be obtained at www.naces.org.

ELIGIBILITY: Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final.

CRIMINAL BACKGROUND CHECK: Eligible candidates under final consideration for appointment to this position identified as positions of trust will be required to authorize the release of and successfully complete a Fingerprint check.

PROBATION: All persons, including current City employees, selected from this position will be on probation for 6 months.

CLASS DEFINITION

A Human Services Worker I performs case management, community liaison, complaint and problem resolution, information and referral work related to City, State and private institution services in a city neighborhood. The work of this class involves no supervisory duties or responsibilities.

Incumbents receive general supervision from a technical superior. Employees in this class work a conventional workweek, although, on occasion, evening and weekend hours and shift work may be required. Work may be performed in an office under normal working conditions and in undesirable neighborhoods under poor working conditions involving unsanitary conditions, irate citizens, and the extremes of weather. The work requires minimum physical exertion.

SELECTION PROCESS

All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination. The training and experience of each candidate will be evaluated for appropriateness and quantity. It is essential, therefore, that you give complete and accurate information on your application. Vagueness or omission may prevent you from being considered for this position. Qualified candidates will not be listed in rank order.

MINIMUM QUALIFICATIONS

On or before the date of filing the application, each candidate must:

EDUCATION: Have a bachelor’s degree from an accredited college.

AND

EXPERIENCE: Have one (1) year of experience in performing community service work and working with community organizations.

OR

EQUIVALENCIES: Have a high school diploma or GED certification and five (5) years of experience performing community service work, including three (3) years working with community organizations.

Have an equivalent combination of education and experience.

LICENSES, REGISTRATIONS AND CERTIFICATES:

Not applicable.

REQUIRED KNOWLEDGES, SKILLS, AND ABILITIES

• Knowledge of the function of community services and agencies.

• Knowledge of community needs and available resources.

• Knowledge of the concepts of community development.

• Knowledge of community services and organizations.

• Skill, in certain designated positions, in speaking, translating, reading and writing a non-English language utilizing specific established rules pertaining to such factors as spelling in letters or characters in a non-Latin-based alphabet or writing system, word meanings, sentence structure, grammar, pronunciation, punctuation and other related language mechanics.

• Ability to interpret and explain Baltimore City and State laws, ordinances and regulations regarding sanitation, housing, public health, and related social services to the public.

• Ability to gather and retain information about the range of services offered by City and State agencies and private institutions and charities.

• Ability to disseminate information and to explain City, State and private institutional services and programs to individuals, business, and community groups.

• Ability to advocate for others and to persuade others to advocate on their behalf.

• Ability to coordinate responses and work efforts from multiple agencies, institutions, and community resources organizations.

• Ability to communicate effectively, both orally and in writing.

• Ability to deal with emergency situations with calm, tact, and dispatch.

• Ability to conduct and process multiple assignments simultaneously.

• Ability to establish and maintain effective working relationships with people of varied backgrounds, including neighborhood residents and their families, government personnel, and community, institutional and private charities personnel.

• Ability to maintain records and document information.

• Ability to motivate others to help themselves.

EXAMINATION PROCESS
 

Applicants must provide sufficient information on their application to show that they meet the qualifications for this recruitment. Successful applicants will be placed on the employment certified eligible list for at least six months.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be required to complete supplemental questions to further examine specific Knowledge, Skills, and Abilities of the position. Therefore, it is important that you provide complete and accurate information on your application.

NOTE: Some positions in this class may require, in addition to fluency in English, fluency in reading, writing, speaking, and translating English into a non-English language.

If you have questions regarding this position, please contact Maya McEachern HR Specialist II via email at Maya.mceachern@baltimorecity.gov.

Financial Disclosure:

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. 

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER