Job Abstract

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Opportunity: The Senior AV Technician provides technical support for various AV projects while assisting with the design, installation, maintaining, and operation of sound, video, and control systems for campus, including conference rooms, event spaces, and AV control rooms in addition to off-site events/meetings, AV broadcasts, and trade show projects.

What Your Impact Will Be: 

General Responsibilities:

• Provides daily operational support for assigned tasks and projects.
• Supports the organization and execution of in-person and virtual events including communicating with third party vendors and partners.
• Perform proactive AV technology reviews and preventative maintenance as required in events spaces, conference rooms, etc. to ensure accurate implementation and operational support.
• Maintain and handle hardware support for AV computer, peripherals, and presentation equipment while following established policies, procedures, and technology standards to ensure system availability and security.
• Manage inbound AV requests and monitor departments email inbox/request system throughout the day. Inform/consult with AV Supervisor on inquiries and requests as needed.
• Address and troubleshoot AV issues received via email or phone, as well as through monitoring tools, for videoconferencing endpoints, infrastructure, integrated AV systems, Office 365 and networks.
• Provides daily/weekly updates to AV Supervisor on status of events, meetings, and projects.
• Responsible for accurate tracking of all assets and inventory maintained by the Audio-Visual Support Team.
• Partner with various departments to support successful outcomes of all AV related activities.
• Performs troubleshooting of supported AV system components.
• Occasional travel, after hours, weekend support, and other related tasks as required.

???????Event/Production Support:

• Lead AV production teams for events and large meetings; set-up, show, and strike.
• Operates mixing boards, wireless microphones, video switchers, projection systems, lighting consoles, graphics stations, video conference systems.
• Provide system installation, operation, and maintenance support as needed for AV productions.
• Support live broadcast of event productions working with various AV crew, producers, graphics operators, and presenters.
• Conduct routine AV system inspections of control room systems and rental equipment to insure proper AV set-up, placement and ensure all equipment is in working order.
• Perform basic audio/video edits and encodes as needed and maintain audio/video archives, assuring accuracy and viability.
• May coordinate smaller event production needs independently as needed.
• Coordinate AV equipment repair as necessary and work with dealer, warranty, and service centers where applicable.
• Research AV solutions and stays up to speed on current and future AV engineering technology.
• Request, track, and manage AV rentals needed for projects.

Installation/Maintenance Support:

• Coordinates AV installations, including evaluating AV system design and make recommendations, procures needed equipment, and schedules installations.
• Install audio-visual, teleconferencing, video processors, control systems, low voltage, voice/data cabling, structured cabling, fiber optic, or related systems as needed.
• Utilize AV and electronic related installation tools. This is inclusive of, but not limited to, wire strippers and crimpers for varying types of wire and cable, soldering tools/techniques, construction equipment such as scaffolding, hoists, pulleys, unistrut steel support, etc.
• Coordinate AV equipment repair as necessary and work with dealer, warranty, and service centers where applicable.
• Performs audio visual system deployments including hardware and software configuration.
• Create, modify, review, technical drawings and rack diagrams.

What We’re Looking For: 

• Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.
• College degree, preferably in AV/IT, Broadcast, or Telecommunication Technology or 5+ years of equivalent work experience.
• Ability to work independently with minimal supervision at times while also working collaboratively on larger AV projects.
• Ability to function as crew lead and manage small teams for relevant projects.
• Able to think out of the box, stay calm, and provide immediate solutions in fast paced environments with executive leadership visibility.
• Ability to see the big picture while ensuring attention to details. 
• Ability to work well under pressure and provide solutions to overcome technical challenges.
• Outstanding customer service skills including executive support.
• Experience addressing/troubleshooting Audio/Visual Conferencing systems; Logitech Rally, etc.
• Experience supporting webcasts and webinar utilizing supporting Zoom, Teams, and Blue Jeans
• Experience handling technology support related to multi provider Cloud architecture including Microsoft Office 365.
• Hands-on hardware and software troubleshooting experience.
• Strong written and verbal communication and interpersonal skills.
• Able to present technical ideas in professional and user-friendly language.
• Experience with HD streaming software and protocols (H.323, SIP, RTMP) a plus.
• Experience with CAD drawing software, Vectorworks, Simple Wires, etc.  a plus.
• Able to lift and transport moderately heavy objects/equipment, such as computers and peripherals.
• Must be able to stand, kneel and crouch for long periods of time, climb ladders and scaffolding, lift 50 pounds, and occasionally work in high places & in small cramped places.
• Must be able to maintain a safety-minded approach to all activities.

The base hourly rate for this position is between $28.90 and $36.10.
**This range is indicative of projected hiring range, however base hourly rate will be determined based on a candidate’s work location, skills and experience.

Don’t meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

How We Work:

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:

We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in more than 195 countries in collaboration with the world’s leading retail and ecommerce companies.

Mattel is recognized as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators in 2022.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, military spouses, individuals with disabilities, and those of all sexual orientations and gender identities.

Videos to watch:
The Culture at Mattel
Mattel Investor Highlights