Job Abstract

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. 

This role schedules patients for surgery, and coordinates operating room schedules of multi-disciplinary, multi-site surgeons. Collaborates with internal and external departments such as OR, New Patient Services, Provider Contracting, Admitting Departments, Utilization Review Departments, clinic schedulers, pre-operative clinic staff, physicians, midlevel practitioners, vendors and departmental secretaries.

As a successful candidate, you will: 

• Directly responsible for coordinating surgery cases and outpatient procedures based on doctors OR block time schedules and clinic schedules.
• Schedules and completes any active work list items (including: all pre-op orders, laboratory and diagnostic studies) as ordered by the surgeon.
• Counsels patients concerning scheduled surgery, financial obligation and provide patients with estimates related to surgeon fees.
• Requests authorization and/or pre-certification from health plans prior to scheduled surgery for surgical procedure and hospital days.
• Facilitate Letter of Agreements between hospitals and insurance carrier.
• Facilitate all patient communication throughout the entire surgical process.
• Contacts patients regarding date and time of surgical procedure and related appointments and provides updates to any changes to surgery date.
• Arranges for assistant surgeon coverage, including midlevel practitioners, and proctorship coverage as needed.
• Secure all vendor equipment requests for surgery as directed by physician.
• Schedules surgeries within established surgical block times with affiliated hospitals as requested by surgeons.
• Schedules pre-op appointments including labs, EKGs, imaging or any ancillary services. Ensures all documentation is complete and the correct information is communicated and distributed to the patients in a timely manner.
• Ensures all clearances requested by provider are received prior to the surgery date.
• Arrange home health services for patients as directed by physician.
• Schedule first post-op appointment.
• Collaborates with clinic scheduling staff when procedures are cancelled or if surgical procedure times conflict with routine clinic hours, so that clinic time and schedules can be adjusted.
• Notify the hospital to release block time if surgery cases are not scheduled.
• Enters surgical scheduling information into practice management software.
• Prepares complete surgical packets and scans into electronic medical record.
• Ensures physician requests are monitored throughout the day, via EMR, phone, email or verbal instruction
• Assists Practice Manager and/or Director of Operations with orientation of new employees.
• Maintains company code of conduct and patient confidentiality as regulated by HIPPA.
• Assures that a positive service image is projected in all encounters with patients, visitors, and department staff. 
• Provides accurate, reliable, courteous, and timely services to all customers.
• Attends all regular staff meetings.

Your qualifications should include: 

• High school diploma.
• Two years of work experience in a medical environment.
• Medical terminology.
• Preferably:  Medical Assistant Certification.

City of Hope is an equal opportunity employer.  To learn more about our commitment to diversity, equity, and inclusion, please click here.    To learn more about our Comprehensive Benefits, please CLICK HERE.

Additional Information:

• This position is represented by a collective bargaining agreement.