This is an entry level position, found primarily in the IT department, working with the local area network and its hardware, and providing software support to the end user. An employee in this class may report, through a higher level technician or administrative superior, to the Family Court Executive Director of Information Technology. In order to apply and be considered for this position, please visit Cyberweb/ to complete an application and upload a resume. Essential Functions The following ... more details
Company DescriptionA best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.What We Offer:Impact - The work you do here matters to millions. Growth - Philadelphia is growing, why not grow with it? Diversity & Inclusion - Find a career in a place where everyone belongs.Benefits - We care about your well being.Agency Description The First Judicial District of Pennsylvania (“FJD”) is the Philadelphia County Court System and is composed of two courts: the?Court of Common Pleas and?the Municipal Court. The mission of the FJD is to adjudicate cases and provide services to the community within our jurisdiction while ensuring fair, timely, and accessible justice to the people of Philadelphia. The FJD is part of the Unified Judicial System reporting in to the Pennsylvania Supreme Court of Pennsylvania. Job DescriptionPosition Summary This is an entry level position, found primarily in the IT department, working with the local area network and its hardware, and providing software support to the end user. An employee in this class may report, through a higher level technician or administrative superior, to the Family Court Executive Director of Information Technology. In order to apply and be considered for this position, please visit https://fjdcareers.phila.gov/Cyberweb/ to complete an application and upload a resume. Essential Functions The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Installs, upgrades and repairs, and relocates PC’s printers and peripherals. Receives and responds to telephone calls from users Reviews user procedures to determine if specific steps were followed. Documents and helps standardize procedures. Implements backup and recovery procedures. Tests and evaluates data communications hardware and software. Diagnoses and resolves hardware and software issues. Identifies areas of operation needing upgraded equipment. Installs software patches. Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing system. Monitors system performance. Assists in the installation of communications hardware and software. Updates documentation files to record new equipment, new sites and changes to computer configurations. Trains users on the use of equipment. Logs user queries as Work Orders. Troubleshoots iOS devices. Diagnoses and resolves mobile device issues. The ability to move equipment weighing up to 50 lbs. is required as well as the ability to bend/kneel frequently while working with equipment. Updates documentation files to maintain accurate equipment configuration, inventories, and site locations. MARGINAL FUNCTIONS: Performs other duties as required. ENVIRONMENTAL CONDITIONS: General office conditions. Contact with employees, judges, and vendors. In order to apply and be considered for this position, please visit https://fjdcareers.phila.gov/Cyberweb/ to complete an application and upload a resume. Competencies, Knowledge, Skills and Abilities Knowledge of Local Area Network Components. Knowledge of Network Operating Systems. Knowledge of Wellfleet Routers, Synoptic Hubs, and other hardware. Ability to coordinate and resolve multiple problems. Ability to properly document and record problem resolutions. Ability to learn about the administration of local area networks within a reasonable period. PHYSICAL AND MEDICAL STANDARDS: Light lifting of computers and printers, cable installation. Must be able to perform physical activities associated with installation and maintenance of computer and network systems. Ability to perform the essential functions of the position. The First Judicial District is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the First Judicial District will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer. In order to apply and be considered for this position, please visit https://fjdcareers.phila.gov/Cyberweb/ to complete an application and upload a resume. Qualifications Bachelor's degree from an accredited college or university. One to two years’ experience in the operation of computers and computer peripheral equipment. One year of experience administering and maintaining a wide area network including client support. NT environment is preferred. Experience maintaining and administering TCP/IP networks. OR An equivalent combination of training and experience which provides the characteristics required to perform the essential functions of the position. After meeting minimum standards, successful completion of a panel review and interview process. Must successfully complete a criminal background investigation. Ability to perform the essential functions of a position in this class. Covid-19 Vaccination is recommended. Must work on site (not remote). In order to apply and be considered for this position, please visit https://fjdcareers.phila.gov/Cyberweb/ to complete an application and upload a resume. Additional InformationSalary Range: $43,207 - $47,350 (G14)Discover the Perks of being a City of Philadelphia Employee:• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.• Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth! Did you know?? We offer Comprehensive health coverage for employees and their eligible dependents? Our wellness program offers eligibility into the discounted medical plan? Employees receive paid vacation, sick leave, and holidays? Generous retirement savings options are availableSuccessful candidate must be a city of Philadelphia resident within six months of hireThe City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr @phila.gov. For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx
