Originally founded as Pine Bush Equine by renowned equine doctor Dr. Howard Gill, Pine Bush Equine Services & Veterinary Hospital has grown into one of the premier veterinary practices in New York. We are a state-of-the-art, 24/7, equine practice offering extensive services ranging from our ambulatory team to our medical and surgical specialists and experienced reproductive medicine team within our advanced hospital facility.
Our current veterinary team includes doctors specializing in reproduction, sports medicine, surgery, and all facets of equine medicine. Our veterinarians, veterinary technicians, veterinary assistants, and office staff are committed to providing the best quality medicine and overall experience possible.
At Pine Bush Equine Services & Veterinary Hospital, we pride ourselves on maintaining a tradition of leadership and excellence in equine medicine that our founder began so many years ago. Each day, we grow and adapt to the needs of our patients and clients. As we look to the future, we are excited about the opportunities in store for the equine industry and are grateful for the solid foundation upon which our practice was built.
We are seeking a Practice Manager to join our busy and growing practice. The Practice Manager is a leader and an integral member of the veterinary practice management team. The Practice Manager partners with the Managing Veterinarians and owners to provide a smooth and profitable operation by driving revenue and managing costs while creating a practice culture based on high-quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the Practice and cultivating a supportive and collaborative team environment.
Duties and Responsibilities
Leadership and Planning
- Develops and executes growth strategy in conjunction with Managing Veterinarians and owners.
- Establishes goals for the practice and staff.
- Analyzes and improves systems, policies, and processes.
- Acts as a champion for change and identifies, documents, shares, and promotes best practices.
- Participates in the planning and budget maintenance process.
- Creates the practice schedule and manages labor costs to budget.
Financial
- P&L Responsibility - Analyzes the financial health of hospitals and diagnoses financial issues using appropriate reports
- Ensures payroll is accurately completed and submitted for all practice staff.
- Manages accounts receivable and cash on hand, including performing invoice audit reviews.
- Manages practice inventory and controls facility and administrative costs.
- Performs other duties essential to the performance of the practice as assigned.
People Management
- Partners with the Managing Veterinarians to address staffing needs including hiring, training, reviewing, disciplining of staff & maintaining employee files. Provide coaching and feedback to staff.
- Implements performance-based incentives and rewards and recognition programs when applicable.
- Manages staff, including ambulatory staff and satellite staff if applicable.
Operations
- Oversees employee benefits program and practice insurance plans.
- Develops and implements practice policy, including DEA/Controlled Substances and OSHA compliance.
- Monitors equipment and computer systems work with local and centralized resources to resolve technical systems/equipment issues and ensure proper maintenance.
- Manages a fleet of vehicles; assures maintenance is performed on vehicles.
- Tracks and maintains current licensures for all DVMs.
- Oversees vendor relationships.
Client Service
- Demonstrates and reinforces the highest level of client service.
- Resolves client issues and escalations and oversees client follow-up communication.
- Drives client visits through strategic client communication and local marketing efforts.
- Develops a strategic marketing plan to engage veterinarians in the community through various events.
- Manages the overall reputation of the practice through social media, online marketing campaigns, and local marketing and community efforts.
Qualifications
- You must love horses! (or something similar but want to put that some fundamental horse experience whether as a hobby/passion or in a professional setting is needed)
- A bachelor’s degree in business or a related degree is preferred.
- 3-5 years of experience in a manager role, including customer service experience.
- Experience in a veterinary practice or equine/mixed animal practice setting in positions of increased responsibility is a plus.
- Multi-functional and multi-site operations including budget and labor management.
- Manage time and tasks appropriately and remain flexible with assigned duties. Delegate responsibility and achieve results with practice team members.
- Staff management includes coaching, developing, and motivating staff.
- HR policies and protocol development.
- Reporting and data analysis.
- Problem-solving and resolution management skills. Make decisions confidently and effectively.
- Customer service strategies and effective marketing techniques.
- Interpersonal skills with staff and clients. Model a professional and courteous manner with staff and clients
- Basic computer skills i.e. Microsoft Office suite. Previous practice management software knowledge is preferred.
