This position works in partnership as a member of the Shop Management Team (SMT). The Lead Sales Supervisor in lieu of the Shop Manager and/or Assistant Shop Manager takes responsibility for on-site management of a single retail location, ensuring that staff, product and shop operations are handled in accordance with See’s guidelines and corporate philosophy in the areas of sales goal achievement, customer service, cost control, visual merchandising, policy compliance, leadership, and safety. Jo... more details
Work is Sweet!
'Quality without Compromise' is not just a motto at See's Candies. It is the most important ingredient in our recipe for success. See's Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service.
See's is a leader in the confectionary industry with over 250 retail shops across the USA. We are seeking friendly, enthusiastic individuals who are passionate about providing great customer service.
Job Description Summary:
This position works in partnership as a member of the Shop Management Team (SMT). The Lead Sales Supervisor in lieu of the Shop Manager and/or Assistant Shop Manager takes responsibility for on-site management of a single retail location, ensuring that staff, product and shop operations are handled in accordance with See’s guidelines and corporate philosophy in the areas of sales goal achievement, customer service, cost control, visual merchandising, policy compliance, leadership, and safety.
Job Description:
Key Responsibilities:
As a member of the SMT, is responsible for providing leadership to the shop’s team to achieve daily/monthly/annual goals, while meeting See’s standards for customer service. Promotes a sales driven working environment.
Positively communicates and implements Company direction, policies and programs. Delegates and follows up to ensure compliance. Communicates with Shop Manager on results.
Provides appropriate training and coaching to all team members to ensure understanding and compliance with all rules, policies, procedures and programs. Monitors team members’ performance, providing appropriate coaching and feedback; works in cooperation with Shop Manager.
Leads by example to ensure all team members are in compliance with Customer Service program; Visual Merchandising guidelines; Product Management and Loss Prevention; and Work Rules. Communicates with Shop Manager regarding issues pertaining to customer service, shop operations and cash handling & loss prevention. Promotes See’s Open Door Policy.
Leads by example in providing appropriate coaching, feedback, to shop’s team. Assures all written and verbal communication are professional and appropriate.
Responsible for ensuring all procedures related to cash handling, protection of See’s assets and banking are followed at all times.
Where delegated, maintains the accuracy and integrity of all timekeeping records. Responsible for timely first approval of weekly payroll. Ensures compliance with all applicable state and federal laws that cover payment of wages. Responsible for adhering to and enforcing compliance with rules related to meals and rest periods.
Ensures all paperwork is submitted according with established deadlines and protocols. This includes all paperwork related to banking of See’s assets/receipts; new hire paperwork; and paperwork related to changes in employee personal data; sales information; inventory results; etc.
Responsible for assuring the confidentiality of PPI (Protected Personal Information) is maintained.
Ensures all team members are in compliance with all Safety Program guidelines, including daily exercises, reviewing monthly safety topic, accident prevention, reporting, investigation and resolution, Emergency Action Plan, and hold-up procedures.
Provides information required by the Shop Operations Office according to deadlines.
Other projects as assigned.
All See’s staff must be committed to the company’s core principles and workplace values, including diversity and inclusion
Minimum Qualifications:
Physical ability to carry out the essential functions of the job, including: packing candy, stocking shelves, ringing sales, standing or walking the entire shift and lifting up to 25 pounds frequently.
Minimum 1 year of retail supervisory experience.
Proven success in developing, motivating, training and coaching employees.
Proven ability to grow the business by seeking sales opportunities and developing a sales driven team.
Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner.
Join the See's Candies family and be part of a tradition of sweetness that has delighted generations!
The pay rate for this position is $24.65 per hour.
The total compensation package for this position may also include other elements, in addition to a full range of generous medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
See's is an EOE
See’s will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00).
