Sandy Spring Bank is hiring for a Director of the Relationship Center. The Director of the Relationship Center is a visionary and strategic leader who is part of the Community Banking Division. They are responsible for overseeing the operations and strategic direction of our rebranded Relationship Center, ensuring the delivery of exceptional customer service, driving business growth, and fostering a culture of excellence. This role requires a dynamic leader with strong background in retail banki... more details
About Us Are you someone who seeks opportunity and has a true desire to grow your career with an organization that has enriched the lives of its clients and communities in the Greater Washington region for more than 150 years? If so, Sandy Spring Bank may be the perfect fit for you! Sandy Spring Bank is a growing financial services company focused on creating real experiences for our employees, clients, shareholders and communities. We are proud to have been certified as A Great Place To Work®, recognized by The Washington Post and the Baltimore Sun as a Top Workplace, by Forbes magazine as the #1 Bank in Maryland. It is our employees who play an integral role in shaping who we are as a company and upholding what matters most to us: people and relationships. To help us attract the highest quality individuals, we offer a comprehensive benefits package to those who qualify. We offer competitive market salaries, paid time off, multiple retirement savings options, full health care options, life insurance, health care and dependent care flexible spending accounts, career development opportunities, tuition assistance and volunteer opportunities. We are proud to offer those, and so much more, making Sandy Spring Bank a remarkable place to work and build a career. About the Job Sandy Spring Bank is hiring for a Director of the Relationship Center. The Director of the Relationship Center is a visionary and strategic leader who is part of the Community Banking Division. They are responsible for overseeing the operations and strategic direction of our rebranded Relationship Center, ensuring the delivery of exceptional customer service, driving business growth, and fostering a culture of excellence. This role requires a dynamic leader with strong background in retail banking, a passion for building relationships, and a commitment to driving results. MAJOR JOB ACCOUNTABILITIES: Provide strategic leadership and direction for the Relationship Center, including setting goals, developing business plans, and implementing initiatives to drive growth and profitability. Lead a team of Relationship Center Managers and staff members, providing guidance, coaching, and support to ensure high performance, engagement, and development. Foster a customer-centric culture within the Relationship Center, ensuring all interactions with customers are personalized, professional and exceed expectations. Develop and implement sales and service strategies to drive customer acquisition, retention, and satisfaction, leveraging data analytics and market insights to inform decision-making. Collaborate with cross functional teams, including digital, marketing, product development, and retail operations to develop and launch innovative products, services and campaigns that meet the needs of our customers and differentiate us in the market. Establish and maintain strong relationships with key customers, community leaders and business partners to promote the Banks’ brand, identify opportunities for collaboration and drive business growth. Monitor market trends, competitive activities, and regulatory changes affecting the banking industry, and adapt strategies and tactics accordingly to maintain a competitive edge. Ensure compliance with regulatory requirements, internal policies, and risk management protocols within the Relationship Center, mitigating risks and promoting a culture of compliance and integrity. Oversees financial planning and performance management for the Relationship Center, ensuring alignment with overall business objectives and financial targets. Drive a culture of continuous improvement within the Relationship Center, encouraging innovation, efficiency, and excellence in all aspects of operations and service delivery. Required Skills Bachelor’s degree in business administration, Management, Marketing, or related field required; Master’s degree preferred. Minimum of 10 years of progressive leadership experience in retail banking, with a proven history of driving business results and building high performing teams. Strong understanding of retail and business banking products, services, and operations, with a focus on customer experience and relationship management. Excellent leadership and communication skills, with the ability to inspire, motivate and influence others at all levels of the organization. Strategic thinker with the ability to develop and execute business plans, identify growth opportunities and drive innovation. Analytical mindset with the ability to interpret data, analyze performance metrics and make data driven decisions. Strong business acumen and financial literacy, with the ability to manage budgets, forecasts, and financial performance. Demonstrated commitment to ethical conduct, compliance, and risk management in banking operations. Proven ability to build and maintain strong relationships with customers, colleagues, and stakeholders. SPECIFIC PHYSICAL REQUIREMENTS: Work requires reasonable mobility in and around the work area. Ability to use standard computer and phone systems is required. WORKING CONDITIONS: Normal office environment where there is almost no discomfort due to temperature, dust, noise, or other disagreeable elements. Work includes little or no potential exposure to hazardous conditions. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Additional Information Sandy Spring Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you require a reasonable accommodation to apply for a position, please call our job line at 1-800-399-5919 and select option 5. Requests are considered on a case-by-case basis. Sandy Spring Bank partners with various job boards to advertise our openings. Please visit our website, www.sandyspringbank.com to confirm the validity of the job posting to avoid any potential fraudulent activity. We encourage and recommend all candidates to apply via our website.
