The Coordinator is responsible for comprehensive academic management and operational support for the Penn Center for Healthcare Improvement & Patient Safety (Penn CHIPS). Penn CHIPS has a suite of discrete healthcare quality & safety (HQS) educational programs that are housed within the Perelman School of Medicine (PSOM) including a Master of HQS, Graduate level Certificate in HQS, Graduate level Concentration in HQS, Penn Medicine graduate medical education track in HQS, PSOM medical student ar... more details
University Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Posted Job Title
Coordinator B-Penn Center for Healthcare Improvement & Patient Safety (CHIPS)
Job Profile Title
Coordinator B
Job Description Summary
The Coordinator is responsible for comprehensive academic management and operational support for the Penn Center for Healthcare Improvement & Patient Safety (Penn CHIPS). Penn CHIPS has a suite of discrete healthcare quality & safety (HQS) educational programs that are housed within the Perelman School of Medicine (PSOM) including a Master of HQS, Graduate level Certificate in HQS, Graduate level Concentration in HQS, Penn Medicine graduate medical education track in HQS, PSOM medical student area of concentration in HQS, PSOM medical student summer internship, and various other educational programs designed to enhance the work of the healthcare quality and safety community across campus. The Coordinator will support leadership in overseeing the planning and logistics of the center and all affiliated programs.
Job Description
The Coordinator is responsible for comprehensive academic management and operational support for the Penn Center for Healthcare Improvement & Patient Safety (Penn CHIPS). Penn CHIPS has a suite of discrete healthcare quality & safety (HQS) educational programs that are housed within the Perelman School of Medicine (PSOM) including a Master of HQS, Graduate level Certificate in HQS, Graduate level Concentration in HQS, Penn Medicine graduate medical education track in HQS, PSOM medical student area of concentration in HQS, PSOM medical student summer internship, and various other educational programs designed to enhance the work of the healthcare quality and safety community across campus. The Coordinator will support leadership in overseeing the planning and logistics of the center and all affiliated programs.
The Coordinator will work both independently and collaboratively, often with competing tasks and deadlines. Creative problem-solving and flexibility with changing tasks are required. Must have excellent time management, organizational, customer service, and communication skills to balance needs from various programs. Candidate should have an interest in creating and enhancing processes to help the small team work efficiently. Knowledge of how academic programs work is preferred.
The Coordinator will be responsible for:
- Supporting the recruitment, admissions, and graduation processes.
- Coordinating student orientation. Supporting students, including tracking student progress; supporting students with registration, billing, navigating University systems, and assisting in the graduation process. Communicating with the Master and Certificate Program office as needed to troubleshoot registration and billing issues.
- Overseeing the system maintenance for new and existing courses including managing the learning management system, the course inventory system, the course section management system, and the Course and Program Evaluation processes.
- Coordinating graduate course and didactic sessions logistics including classroom reservation and setup, catering needs, Canvas updates, and software ordering and distribution.
- Assuming responsibility for program and course scholarships for Penn CHIPS students and non-degree students.
- Updating marketing content for the various programs and publicizing the programs internally and externally. This includes supporting leadership in updating and developing marketing content for recruitment, general newsletters, social media accounts, and maintaining websites.
- Maintaining the student and alumni database and the Customer Relationship Management system.
- Assisting in maintaining data related to the accrediting body, CAHME. This includes entering data, updating meeting agendas, taking meeting minutes, and organizing surveys.
- Coordinating, scheduling, and advertising info sessions, seminars, workshops, and special events.
- All scheduling needs for the center’s leadership including monthly, quarterly, annual, and ad-hoc meetings.
- Submitting orders, making payments, and processing reimbursements for all program-related operational needs including processing stipends for affiliated faculty and staff.
- Providing general administrative support as needed.
- Other duties as assigned.
Qualifications
- Bachelor of Arts, Bachelor of Science, Bachelor of Fine Arts, and 2 to 3 years of experience or equivalent combination of education and experience is required.
Resume and cover letter required with application
Targeted Pay Range: $61,000-$63,000
This Targeted Pay Range is only applicable to this job posting. All salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.
Job Location - City, State
Philadelphia, Pennsylvania
Hybrid Eligible - This position is eligible for a hybrid work schedule with a work week divided between working onsite and working remotely.
Department / School
Perelman School of Medicine
Pay Range
$43,919.00 - $63,000.00 Annual Rate
Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.
Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
University Benefits
Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.
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To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay
