Performs basic peer-to-peer driver/scanning installations. Might require assistance on MAC or server installations. Performs color calibration to machine specs. Assists Break-Fix technicians on color related machine problems as needed. May be required to work on QMS and/or Micrographics equipment as required by BTM. Establishes an up-to-date file of service manuals, part books and other service literature using the laptop issued to them and develops familiarity with contents. Performs single PC ... more details
Overview Konica Minolta currently has an exciting opportunity for a Field Service Technician! Get Hired, Get PAID! Now offering a $1,500 sign-on bonus for all direct service positions! $500 payable on first paycheck following start date and additional $500 increments paid at 3 months and 6 months! *(Employee must hit 3 months and 6 months of hire to receive additional pay-outs) Responsibilities Performs basic peer-to-peer driver/scanning installations. Might require assistance on MAC or server installations. Performs color calibration to machine specs. Assists Break-Fix technicians on color related machine problems as needed. May be required to work on QMS and/or Micrographics equipment as required by BTM. Establishes an up-to-date file of service manuals, part books and other service literature using the laptop issued to them and develops familiarity with contents. Performs single PC / Workstation direct connect to printer using any MS PC based, Apple / Mac OS. Peer to Peer connection, NO NOS in use, using any MS client platforms or Apple Talk for Apple networks. Network installation with Single Protocol / Single Network O/S. Must have full understanding of scanning and in house and third party software. Must maintain proper territory management: Maintains tool kit, supplies, and accurate inventory for assigned territory. Must maintain the minimum call per day average. Maintains effective relationships with customer and fellow employees. Provides sales support as required (i.e. advising sales on problems as accounts, service leads). Accurately and timely completion of invoices and expense reports. Must follow the policies and procedures set forth by Konica Minolta Business Solutions U.S.A., Inc. Qualifications High School and Technical School graduate (or related military training) or equivalent experience. 3+ years experience related to technical/repair of business equipment. A+, N+ and/or Konica Minolta internal certification preferred. Excellent verbal and written communications skills Excellent customer relation skills Teamwork; must work well with sales and customer to customize or integrate color system into customer environment Self-motivated Demonstrated ability to motivate, teach and train co-workers Must have solid understanding of networking and the many types of graphic software being used in the marketplace. Must be capable of conveying technical data as it relates to 3rd party solutions or color printing applications in easy to understand terms for customers and sales personnel. Must have a working knowledge of Photoshop, Quark, Publisher. About Us Konica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients’ digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN’s MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America’s Best-in-State employers list. The company received Keypoint Intelligence’s BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter. EOE Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
