The Blood Donor Center Supervisor provides clinical and administrative supervision for front-line staff in the Blood Donor Center and blood drives. The supervisor is responsible for the day-to-day operations in the Blood Donor Center. The Supervisor also oversee the employees in the Blood Donor Center, including performance reviews, scheduling, compliant management, onboarding, and performance management. The supervisor oversees donor safety and is responsible for improving donor safety and cust... more details
Job Summary
The Blood Donor Center Supervisor provides clinical and administrative supervision for front-line staff in the Blood Donor Center and blood drives. The supervisor is responsible for the day-to-day operations in the Blood Donor Center. The Supervisor also oversee the employees in the Blood Donor Center, including performance reviews, scheduling, compliant management, onboarding, and performance management. The supervisor oversees donor safety and is responsible for improving donor safety and customer/staff satisfaction. Supervises the administrative, regulatory and operative functions of the Blood Donor Center and the Patient Blood Management (PBM) program to ensure collection and transfusion related activities are conducted in the safest possible manner and meet or exceed all existing regulatory standards. Collaborates with Transfusion Medicine Manager on all budgetary activities in the Blood Donor Center and the Patient Blood Management (PBM). The Supervisor oversees all related activities with Marketing and Foundation Departments. Also, participates in transfusion related meetings, peer reviews and educational activities within the hospital.
Example of Essential Functions:
Responsibilities
Oversees and assists in the production of blood components manufactured at Frederick Health Blood Donor Center.
• Supervision of assigned agents including, but not limited to, interviewing/hiring, training, coaching, evaluating, and disciplining to ensure a well-qualified team and to enhance operational success.
• Ensures adequate staffing to meet call center objectives.
• Projects staffing needs and develops strategies to ensure call hours objectives are met.
• Initiates defined contingency actions during the call period as required to maximize production.
• Responsible for monitoring individual agent calls, evaluating calls against defined standards of performance, and providing coaching to service agents.
• Utilize third-party reviews to provide coaching. Identify and schedule training for agents according to identified needs.
• Utilize systems, reports, and resources productively to achieve objectives cost-effectively.
• Implement programs for leading and motivating agent to achieve recruitment organizational objectives and minimize turnover.
• Identifies operational problems, immediately corrects the problems, and works to prevent future recurrences. Works with support departments and supervisors to identify and solve problems.
• Performs daily administrative and leadership tasks, communicates department metrics daily, weekly, and monthly. Serves as a department resource by responding to questions from employees; handles escalated concerns that fall outside of the purview of the lead schedulers.
•Provides training regarding laboratory and hospital policies and Blood Donor Services procedures
•Monitors employees continuing education, competency, and proficiency
•Perform employee evaluations
•Ensures compliance with all regulatory agencies: FDA, AABB, CAP, Maryland health department.
•Develop and keep current Standard Operating Procedures and Policies
•Monitors department QC and equipment maintenance
•Investigates complaints, problems and errors; ensures appropriate action is taken
•Performs tracking and trending analysis as needed
•Performs Blood Donor Services quality program duties as needed
•Maintains Blood Donor Services quality program in accordance with regulations
•Participates in Transfusion Committee meetings
Minimum Education Required, Knowledge, Skills and Abilities:
Qualifications
•Medical Technologist, MT, MLS, or RN with 2 years donor room experience
•5 years experience in Immuno-hematology experience preferred
•Donor room and/or Immuno-hematology skills preferred
Patient Contact
Must demonstrate and maintain current knowledge and skills in providing appropriate care/contact for patients in the following age groups:
__ Neonate (0 thru 30 days)
__ Infant (31 thru 12 months)
__ Child (13 months thru 12 years)
__ Adolescent (13 years thru 17 years)
_X_ Adult (18 years thru 65 years)
_X_ Geriatric (66+ years)