Prepare Commercial Accounts sales invoices/debit/credit memos using Microsoft Dynamics Great Plains & Excel Correspond with customers regarding their account balance and proactively collecting on accounts with aged balances Liaise with customers and store personnel on a daily basis to resolve billing issues and inquiries Collaborate with other billing and collection specialists to resolve issues in a timely manner Assist with other ad hoc projects as needed Demonstrates high level of quality wor... more details
ACCOUNTS RECEIVABLE CLERK
REPORTS TO: SR. AR SPECIALIST
STATUS: NON-EXEMPT
Summary
Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another’s achievements, and most importantly support each other.
At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves “Partners.” With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.
Our vision is to offer everyone a piece of the American spirit – one handshake at a time.
This Accounts Receivable Clerk will be responsible for generating invoices, corresponding with customers regarding their account balance, proactively collecting on accounts with aged balances, generating debit and credit memos. The ideal candidate will be a team player who is highly organized, customer service driven with the ability to communicate effectively and maintain professional and ethical standards.
Essential Duties and Responsibilities
- Prepare Commercial Accounts sales invoices/debit/credit memos using Microsoft Dynamics Great Plains & Excel
- Correspond with customers regarding their account balance and proactively collecting on accounts with aged balances
- Liaise with customers and store personnel on a daily basis to resolve billing issues and inquiries
- Collaborate with other billing and collection specialists to resolve issues in a timely manner
- Assist with other ad hoc projects as needed
- Demonstrates high level of quality work, attendance and appearance.
- Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management.
- Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.
- Performs any other duties that may be assigned by management.
Qualifications
- Strong communication, customer service, time management and organizational skills.
- Bachelor’s degree desired
- Some experience in AP/AR billing
- Experience with Microsoft Dynamics Great Plains preferred
- Attention to detail with the ability to work in a fast-paced environment
- Ability to work independently with minimal supervision
Competencies
- Customer Centric/Sales Driven – Assesses customer experience within the store and promotes a culture of customer engagement. Is attentive to customers and understands their needs, offers products that are aligned with the consumers’ expectations. Continually searches for ways to improve customer service.
- Ensure Effective Communication - Listens carefully and attentively to others' opinions and ideas. Communicates information clearly, concisely, and professionally.
- Establish Trust - Follows through on commitments. Is honest and direct with others. Promotes a culture of respect for, commitment to, and compliance with Company values, beliefs, and standards. Ensures the protection of confidential information.
