Job Abstract

Job Description

Provides reception, registration, and scheduling duties in support of outpatient access to diagnostic imaging center services.

Job Responsibility

• * Provides reception, customer service and information services to patients, family members and visitors.
  • Welcomes incoming patients, family members, visitors and vendors and provides pertinent information.Responds quickly to requests and explains delays, as needed.
  • Receives and monitors discharged patients waiting for a vehicle. Secures wheelchairs for patients requiring assistance.
  • Performs various receptionist duties and maintains reception area. Addresses and routes mail, deliveries and other items, as required.
  • Answers, screens and routes telephone calls.Takes and delivers messages.
• * Performs patient registration duties at time of appointment.
  • Greets patients and collects required demographic, insurance and referral information.
  • Enters data into department computer system
  • Obtains appropriate signatures on medical, legal and financial forms.
  • Verifies insurance coverage, referral and pre-certification information with third party carriers for scheduled appointment/procedure.
  • Provides patients with pertinent information related to appointment and benefits coverage/financial responsibility.
• * Schedules patient appointments/procedures.
  • Communicates with patients and gathers pre-appointment information.
  • Screens patients to ensure physical and safety requirements for specific procedure/testing are met
  • Obtains various pre-appointment patient test results, as required.
  • Schedules appointments/procedures and enters information into department computer system.
  • Reviews availability and geographic proximity of various DIC sites to provide optimal appointment scheduling.
  • Utilizes knowledge of various equipment capabilities and restrictions to ensure appropriate scheduling of procedures/tests.
  • Prioritizes schedule with consideration of needs/preferences of multiple physicians and departments.
  • Communicates appointment time, place and provides detailed preparation instructions to patient.
• Performs related duties as required.

*ADA Essential Functions

Job Qualification

• High School Diploma or equivalent, required.
• Prior customer service and registration experience, required.
• Working knowledge of computer applications, required.
• Data entry skills (80 keystrokes per minute), required.
• Excellent interpersonal skills. Ability to communicate effectively.

*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).