Security Account Manager The Security Account Manager oversees all services and deliverables within the assigned cluster, ensuring exceptional service delivery to the client. Responsibilities include: Managing day-to-day contractor operations, including hiring, training, disciplining, and managing personnel. Building and maintaining strong client relationships, ensuring client satisfaction and retention. Coordinating support services and resolving operational issues to optimize account performan... more details
Security Account Manager
The Security Account Manager oversees all services and deliverables within the assigned cluster, ensuring exceptional service delivery to the client. Responsibilities include:
Managing day-to-day contractor operations, including hiring, training, disciplining, and managing personnel.
Building and maintaining strong client relationships, ensuring client satisfaction and retention.
Coordinating support services and resolving operational issues to optimize account performance.
Meeting or exceeding cost-saving and operational efficiency goals while prioritizing exceptional customer service.
Maintaining weekly operating schedules and overseeing payroll completion for contractor personnel, with availability for after-hour emergency response.
Communicating and implementing metric and procedural updates with the Client Regional Security Manager.
Monitoring progress on device repairs and managing the Ticketing System.
Reviewing desk journals, tickets, badge logs, and visitor records regularly, reporting deviations and implementing corrective actions.
Compiling data for Quarterly Business Reviews (QBRs) and ensuring contract compliance.
Managing onboarding, training, licensing, and local regulatory requirements.
Tracking alarm violations and managing related reporting and resolutions.
Handling escalated security issues and emergency situations effectively.
Developing staff technical and professional skills through coaching, counseling, training, and performance evaluations.
Maintaining accurate records of contractor personnel and ensuring compliance with company policies.
Meeting staffing requirements and conducting site-specific training and annual refresher courses.
Developing and maintaining operational procedures and post orders for emergency reference.
Managing uniforms, equipment, supplies, and vehicles, maintaining appropriate inventories and maintenance schedules.
Additional Responsibilities:
Overseeing the implementation of policies and company announcements.
Fulfilling other contract management duties as assigned by the client.
Vehicle Allowance:
A vehicle allowance of $400.00 per month is provided.
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