-Learns the assigned software applications, modules, interfaces, and other material required to a level of expertise that will allow the Implementation Specialist to effectively train Customer team members (staff and management) on all of the system’s capabilities. Continues to maintain and build their knowledge over time, including learning new capabilities when updates to the software, modules, interfaces, etc., are released.
• Learns how to configure, test, and troubleshoot the typical hardware devices that Customers use with the software that is being implemented. This will commonly include PCs, label printers, plain paper printers, barcode scanners, and flatbed document scanners.
• Once assigned to participate in a visit, meets with the Implementation Project Manager leading the implementation project to understand the purposes and agenda for the visit to ensure that the Implementation Specialist arrives for the visit at the correct time and location, and prepared to deliver the training that is required.
• After learning the requirements of the visit, makes travel arrangements according to applicable travel policies. Also, ensures that all Customer vendor credentialing requirements are satisfied well in advance of the start of the visit. Consults with the Implementation Project Manager leading the implementation project in case of any questions
able to perform troubleshooting.
• If possible, participates in at least one project status call with the Customer, led by the Implementation Project Manager, prior to the visit.
• While on-site, leads group and/or individual in-services to train Customer team members on the use of the software, modules, interfaces, etc., as directed by the Implementation Project Manager.
• While on-site, and after team members have participated in in-services, observes team member usage of the system to identify team members who have not yet developed proficiency with the system. Engages with these team members, coaching them on effective use of the system and asking questions to confirm their understanding of how to properly use the system.
• While on-site, engages with Customer leadership present during the Implementation Specialist’s time on-site to inquire/confirm about specific training needs (e.g., system capabilities, training for specific team members) and provide any requested training. Confirms with the Implementation Project Manager if any requests appear to be in conflict with previous understanding gained from the Implementation Project Manager.
• While on-site, assists with troubleshooting of problems identified during the visit. These may include hardware, software, or data problems. Engages with others as needed for assistance with troubleshooting; this may include other on-site STERIS team members, STERIS Technical Support staff, other STERIS team members who are not on-site, and/or Customer technical resources or Subject Matter Experts as applicable. Reports problems, whether resolved or not, to the Implementation Project Manager who is leading the implementation project.
• Submits all expenses according to applicable policies.
• Available for extensive travel. During implementation visits, will work 100% at client locations.
• Makes recommendations to continually improve implementation and training tools and procedures.
• Other duties as assigned.
