A-Line Staffing is now hiring Benefits Customer Service Representatives in San Diego, CA! The Customer Service Rep would be working for a Fortune 500 company and has career growth potential. This would be full time / 40 hours per week. If you are interested in this Customer Service Rep position, please send your resume to Elizabeth at eivy@alinestaffing.com Benefits Customer Service Rep Compensation The pay for this position is $17 per hour Benefits are available to full-time employees after 90 ... more details
A-Line Staffing is now hiring Benefits Customer Service Representatives in San Diego, CA! The Customer Service Rep would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.
If you are interested in this Customer Service Rep position, please send your resume to Elizabethat eivy@alinestaffing.com
Benefits Customer Service Rep Compensation
The pay for this position is $17 per hour
Benefits are available to full-time employees after 90 days of employment
A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates
Benefits Customer Service Rep Highlights
This is a customer service position that specializes in educating customers on benefits for a managed healthcare/health insurance company
This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
The required availability for this position is Monday-Friday, 8am-5pm
This position is remote/WFH!
The only onsite days are the first day of employment, and if you have any internet issues at home
Benefits Customer Service Rep Responsibilities
Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful accurate timely manner consistently meeting commitments via phone email and instant message
Ability to customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
Skillfully translate health and welfare and pension terms complex plan information and processes into simple explanations and instructions that customers can understand and act upon
Read and understand clients plan documents and online knowledge-based tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
Demonstrate knowledge understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
Maintain and document complete and accurate call and case notes in a professional manner
Regularly participate in team meetings and training
Perform other duties as assigned
Benefits Customer Service Rep Requirements
Must be local and able to commute to San Diego, CA!
1+ years’ experience in customer service in managed healthcare/health insurance
Must have experience in a call center environment or with managing high-volume inbound phone calls in a remote environment
Must having a typing speed of at least 30 wpm
Must have a working knowledge of health and welfare and/or defined benefit pension plans
High School Diploma or GED
Attendance is mandatory for the first 90 days
Benefits Customer Service Rep Preferred Qualifications
Bilingual in Spanish and English is preferred (pay increase of $0.75!)
Associates or bachelor’s degree is a plus
If you think this Customer Service Rep position is a good fit for you, please reach out to me - feel free to e-mail me your resume, or apply to this posting!
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