Job Abstract

Promptcare is seeking a highly motivated and organized Receptionist to join our team. As a receptionist, you will be responsible for providing excellent customer service to our patients. In this role, you will be the first point of contact for patients and visitors, and you will play a critical role in ensuring that our patients receive the highest level of care. If you are a detail-oriented individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. To learn more about our company and services, please visit us at PromptCare In-home Respiratory and Infusion

Reporting to: Departmental Lead, Supervisor or Manager

Job Type: Full-time, 40 hours per week, Mon-Fri

Location: Madisonville, LA

• High School Diploma or equivalent
• Minimum of 1 years’ experience with multi-line switchboard preferred
• Ability to handle multiple tasks in fast paced, challenging environment
• Professional and well-polished phone skills required
• Excellent communication and people skills required
• Customer service focused
• Skilled with MS Office Suite programs preferred
• Electronic records management experience preferred
• Clinical, medical office administrative, or related experience preferred

Job Responsibilities, included but not limited to:

• Answers telephones and directs the caller to the appropriate associate. Will transfer a caller to an associate’s voice mailbox when applicable
• Scan and link patient documents to appropriate workflow in Perceptive Content
• Copier/Printer/Fax – Sort documents and distribute, file or track appropriately
• Greets and directs visitors to the company
• Ensures all visitors sign in and are given a visitor badge
• Takes and retrieves messages for various personnel
• Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information
• Complete office opening and end of day duties in absence of lead receptionist and/or administrative assistant
• Prepare outgoing mail in absence of lead receptionist
• Complete monthly company educations in a timely manner
• Assist all departments in support of projects as needed
• File materials in appropriate receptacles, such as file cabinets, in accordance with classification and identification information
• Perform periodic inspections to re-classify materials for possible archival or destruction
• Assists with other related clerical duties such as photocopying, faxing, filing, scanning and collating
• Weekly Status Reports
• Visitor Sign-in Log
• Other duties as assigned

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. Requires the ability to lift files, open filing cabinets and bend or stand as necessary. This position requires the ability to occasionally lift office products and supplies of 20 pounds but no more than 35 pounds.

Benefits & Perks

• Competitive Salary
• Medical, Dental, Vision Package
• 401(k) plan (discretionary)
• PTO - Vacation, Sick and Personal days, and paid holidays
• Referral bonuses & Discount Ticket Program
• Lunch & Learn Programs
• Employee Recognition Program

Equal Employment Opportunity

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.