| Job Description Summary: | The Overnight Library Coordinator, Access Services provides daily supervision of Access Services operations to ensure the quality of service expected by library patrons and other library departments. Assists Access Services Managers in providing initial and ongoing training, development, and evaluation of the Access Services wage staff. Engages in problem-solving and decision-making in relation to library policies and procedures patron inquiries and complaints, however, escalates complex questions to management; utilizes a variety of technological systems to perform routine record maintenance activities. Oversees Access Services activities by monitoring desk schedule and directing staff in providing services which include: registering patrons, checking out and renewing library and consortium materials, collecting library fines/fees and recording payments in the library integrated database, issuing library cards; responding to inquiries and directional questions, and making appropriate referrals; signing in visitors and verifying patrons. Handles facility requests in the absence of Library Operations team during evening and weekend shifts.
The Access Services Department manages four (4) major functions of the Gelman Library: Circulation Services, Resource Sharing, Entrance Services, and shelving.
- Resource Sharing is responsible for processing course reserves as well as consortium and inter-library loan items, making materials accessible to patrons in print and electronically.
- Entrance Services is the first point of contact for all patrons and visitors to the Gelman Library. Entrance manages visitor sign-ins as well as the building Lost and Found and most keyed access to the building.
- The Circulation Services Desk is responsible for maintaining a high level of customer service, checking in and out circulating materials, and collecting and assessing fines on customer accounts.
- The shelving function of the department is shared among all staff and is fielded through the Check Out desk, where staff prepares carts with materials to be re-shelved in the stacks areas.
This position:
- Delivers a high level of customer service to library patrons in a fast-paced physical environment.
- Performs daily Access Services duties: providing access to the building; verifying visitor eligibility; providing policy and procedural information to patrons; checking in and out materials; creating and correcting library accounts; basic cataloging of circulating incidentals; shelving of returned materials and reserve items; provides basic reference to patrons.
- Handles facility requests in the absence of the Library Ops team.
- Interprets library policies and procedures and assists users in facilitating access to the building, collections, and services.
- Coordinates daily activities for two service desks by communicating work expectations to Access Services staff as written on the schedule and uses judgment to alter activities based on the needs of the department.
- Works to solve complex questions and requests, and/or resolve problems, by exercising discretion and judgment in selecting the best solution based upon policies and customer circumstances. Consult with management as needed.
- Assists in training and monitoring staff on the use of automated systems such as Alma and PassagePoint, and other Access Services duties, including shelving, circulation, and entrance services.
- Provides feedback to the Access Services manager regarding employee performance.
- Provides feedback for and assists in the development of user guides, patron handouts, training materials, using word processing and other software.
- Participates in shelving activities which include sorting, shifting, and shelving the collection according to Library of Congress call number system.
Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
|
| Minimum Qualifications: | Qualified candidates will hold a high school diploma/GED plus 3 years of relevant professional experience, or, a Bachelor’s degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience. |
| Preferred Qualifications: | - Experience in a public or academic library or customer service environment.
- Customer service experience (preferably in a library setting).
- 1 year of supervisory experience preferred.
- Public or Academic Library experience desired.
- Willingness, availability, and flexibility to work a combination of daytime, evening, night, weekend, and overnight hours.
- Ability to work independently and diplomatically with patrons and library staff.
- Ability to give attention to detail.
- Must demonstrate the ability to:
a) Provide routine information about existing policy and procedure, by phone, written correspondence, e-mail, and in person.
b) Actively listen and respond to routine inquiries, requests, and patron concerns.
c) Correctly refer patrons to other service points and management as needed.
d) Ability to prioritize and individually handle simultaneous events and situations that occur during peak periods within a shift.
e) Communicate verbal instructions to library assistants. - Ability to recognize the basic elements in a bibliographic citation.
- Knowledge of Library of Congress Call number classification, or ability to learn.
- Working knowledge of word processing programs, electronic filing, and ability to learn a variety of systems and software including BANNER, Voyager, and Illiad.
|
