System set-up, maintenance and training customers regarding Treasury Management products Provide courteous and professional phone and email support to customers and branch employees Support back-office activities and processes (share point, setup log etc.) Receive, research and resolve customer issues Provide 2nd level support and coordination with 3rd Party vendors. Remote Deposit Scanner Installations Comply with Policy & Procedures Equipment inventory (token, scanner) Application maintenance ... more details
System set-up, maintenance and training customers regarding Treasury Management products
Provide courteous and professional phone and email support to customers and branch employees
Support back-office activities and processes (share point, setup log etc.)
Receive, research and resolve customer issues
Provide 2nd level support and coordination with 3rd Party vendors.
Remote Deposit Scanner Installations
Comply with Policy & Procedures
Equipment inventory (token, scanner)
Application maintenance using Director system
FedEx invoice maintenance
Upload fees thru Block system
Perform other tasks or special projects as assigned
Job Qualifications/Requirements
Minimum Education Level: High School Diploma or equivalent
Minimum Job Experience: Administrative, clerical, customer service or banking experience is a plus
Language requirements: English: Written: Intermediate, Verbal: Conversational
Computer/software skills: Microsoft Outlook, Word and Excel – Intermediate
Required: Ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone
Required: Ability to work effectively with individuals and groups across the company to manage internal and external customer relationships
Required: Detail oriented and the ability to multi-task
Preferred: Korean: Conversational
The salary range for this full-time position is $18.50/hr - $22.04/hr + bonus + benefits
Salary ranges are determined based on qualifications, level, and location.
Exact compensation may vary based on your skills and experience.
Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.
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