Job Abstract

The Front Desk Supervisor position requires someone who is organized, detail-oriented, and can work well under pressure. If this sounds like you, then a career in the hospitality industry might be a great fit. This role requires a friendly demeanor and excellent customer service skills. A successful Front Desk Supervisor should be able to effectively handle stressful situations, and coordinate with other departments within the hotel. They must also be proficient in using various computer software programs related to front desk operations. Other responsibilities include:

• Supervises front desk agents and assigns tasks as needed
• Monitors guest experience to ensure satisfaction and responds to guest concerns
• Conducts training and coaching for front desk agents
• Maintains accurate records, including room availability and guest information
• Coordinates with other hotel departments, such as housekeeping and maintenance, to ensure a seamless guest experience
• Assists with guest check-ins and check-outs
• Handles cash and credit card transactions at the front desk
• Maintains a professional and welcoming demeanor when interacting with guests
• Ensures compliance with hotel policies and procedures
• Provides leadership and motivation to front desk team members.