Applies extensive knowledge of professional health education programs and policies to manage program administration and operations, which may include teaching and learning activities, program curriculum, learner scheduling, maintaining databases, tracking learner compliance, and program accreditation Participates in strategizing, planning, and implementation of substantial program improvements of large scope and high degrees of complexity.
UCSF Medical Education seeks a Health Professions Education Systems Manager who will a bring diverse experience and background to function as a high-level, technical leader, designing and managing processes, providing consultation services, and liaising with internal and external stakeholders, which allows UCSF graduate medical education programs and the institution to comply with Accreditation Council for Graduate Medical Education (ACGME) requirements, UCSF and UC policy, and operational needs through:
- Serving as a subject matter expert and applying extensive knowledge of GME, MedHub, Accreditation Council for Graduate Medical Education (ACGME) requirements, and UCSF policies across 20 clinical departments and more than 200 programs.
- Implementing policies and procedures relevant to data collection and analysis, in the current GME managements system, MedHub,
- Serving as a principal liaison between GME program leadership and MedHub to troubleshoot issues, learn and teach new functionality, optimize program usage of MedHub, and ensure UCSF’s program and institutional unique needs are met.
- Collaborating with the GME Director of Curricular Affairs to staff the GME Curriculum Committee and engage in GME curricular and evaluation projects
- Managing all data collection processes, data integrity, and data reporting to meet the needs of various stakeholders, including the director of GME, associate dean for GME, UCSF Health Government Reimbursement, UC Office of the President, School of Medicine Dean’s Office, and others
- Serving as a principal liaison between GME leadership, Medical Education Data Team, UCSF campus IT, UCSF Health IT, ZSFG, and the VA to MedHub to implement, maintain, and improve MedHub integrations with critical UCSF systems, including Hitachi, Echo and APeX/EPIC (UCSFHealth), and ZSFG Trainee Database.
- Evaluating the user experience, including program leadership, trainees, health system stakeholders, and GME/SOM leadership, of MedHub to promote a wide-range of teaching, learning, and accreditation goals. In addition, facilitating opportunities to improve and employ MedHub as well as measure outcomes.
The Health Professions Education Systems Manager fills a critical role by working closely with GME program leadership from across the School of Medicine departments, including faculty program directors, faculty associate program directors, and staff program administrators; OGME staff and faculty; and administrators from UCSF Health, VA, and ZSFG, as well as campus and UCSF Health technology stakeholders and representative from outside vendor MedHub to meet educational, operational, and curricular needs. The Manager applies technical, GME, and accreditation knowledge to help define and craft systems, processes, integrations, and policies integral to the success of the GME programs and the institution. The Systems Manager employs technical literacy to interpret and analyze workflows, design processes, consult with program leadership and other stakeholders, and determine the best tools to engage to meet programmatic and institutional needs.
The Systems Manager has outstanding communication skills and in particular, the proven ability to communicate technical needs and issues. The Manager has the proven ability to lead trainings and workshops, apply knowledge to provide consultative services, analyze problems and provide appropriate solutions, and effectively manage data and reporting. The Systems Manager also analyzes user (program leadership, trainee, and other user) needs.
The Systems Manager acts as the primary communications point for instigation, discovery, and delivery of process improvements for OGME and the GME community. The Systems Manager provides guidance and leadership for product management, process discovery and analysis, and operational methodology within the OGME team.
The Systems Manager engages as a key member of the OGME team, supporting, interpreting, and assisting in the day-to-day operations for the UCSF GME educational mission.
The final salary and offer components are subject to additional approvals based on UC policy.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)
Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
- Master's degree in related area preferred.
- In-depth knowledge of educational software and technologies to promote a wide-range of teaching and learning goals.
- Bachelor's degree in related area, and /or equivalent experience /training.
- 5 or more years of directly related experience.
- Advanced knowledge relevant policies and regulatory requirements. Advanced knowledge of a health professions education program curriculum and requirements. Maintains a broad range of expertise in health professions education theory and industry best practices.
- Advanced knowledge of administrative analysis and operations research. Demonstrated ability to apply knowledge and skills to develop and implement complex processes and systems improving program quality and efficiency and reducing cost.
- Excellent communicator; includes verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills. Ability to handle sensitive personal information with appropriate discretion and judgment.
- Advanced interpersonal skills. Skills to work collaboratively coordinate and integrate with others throughout the organization. Successful experience working with people with a wide range of backgrounds and skills.
- Advanced organizational and project management skills. Ability to lead a team, prioritize personal and team tasks and see projects through from inception to completion on schedule.
- Advanced personal organization skills and ability to apply to administration of the entire program including organizing critical files for compliance.
- In-depth knowledge of data management, documentation methods used in investigating and presenting findings about the program.
