The Digital Solutions Analyst (DSA) is responsible for the configuration, maintenance, analysis of the Martin Luther King Jr. Community Health (MLCH) Salesforce Health Cloud and Market Cloud environments and other digital solutions. Under the direction of the Senior Director, Data Analytics and Digital Solutions, the DSA serves as a trusted steward of data used in the digital environment. The DSA exhibits effective communication skills and is motivated by the desire to enable stakeholders to dri... more details
Date Posted:
5/24/2024
Job Code:
Digital Solutions Analyst
Location:
MLK Community Hospital & Foundation
Address:
1680 E. 120th St.
City:
Los Angeles
State:
CA
Country:
United States of America
Category:
Other
Pay Rate Type:
Biweekly
Salary Range (Depending on Experience):
$36.73 - $56.93
If you are interested please apply online and send your resume to anjimenez@mlkch.org
POSITION SUMMARY
The Digital Solutions Analyst (DSA) is responsible for the configuration, maintenance, analysis of the Martin Luther King Jr. Community Health (MLCH) Salesforce Health Cloud and Market Cloud environments and other digital solutions. Under the direction of the Senior Director, Data Analytics and Digital Solutions, the DSA serves as a trusted steward of data used in the digital environment. The DSA exhibits effective communication skills and is motivated by the desire to enable stakeholders to drive measurable results.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Configure and customize Salesforce features, objects, fields, page layouts, and workflow rules based on business requirements.
Manage user profiles, roles, and permission sets to ensure proper access control and security within Salesforce.
Perform data imports, exports, and mass updates, ensuring data integrity and accuracy.
Serve a trusted thought partner with stakeholders to gather and analyze business requirements for CRM and digital solution implementations, establishing success criteria and collaborate to achieve objectives.
Conduct training sessions for end-users to ensure effective utilization of Salesforce features and functionality.
Analyze and interpret applicable data to provide insights for business decision-making.
Work closely with cross-functional teams, including administrators, analysts and leadership, to ensure cohesive and effective solutions.
Create and maintain detailed documentation of business processes, requirements, and solutions.
Conduct testing to ensure that digital solutions meet specified requirements and quality standards.
Meets with management and users to understand reporting requirements.
Develops the reporting specification and builds and tests the report against the specifications.
Adheres to the MLKCH change management process for break fix and any system changes.
Troubleshoots system issues to resolution or escalation to vendor.
Exercises independent judgment to determine the appropriate course of action to be taken based on the analysis performed and all possible solutions.
Successfully engages in multiple tasks and projects simultaneously.
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
If applicable, monitors and tracks backend jobs and interfaces to ensure efficient operations.
Provide after-hours “on-call” support to troubleshoot and resolve system issues.
Conduct regular system audits to ensure performance and integrity. Log and report audit outcomes.
Stay up to date with the latest Salesforce updates and features to leverage them for improving business processes.
Assist in developing and maintaining a long-term strategic roadmap for health system’s digital front door technology.
Other duties as assigned.
POSITION REQUIREMENTS
A. Education
Bachelor’s degree, Associate degree or equivalent experience
Salesforce certification preferred.
B. Qualifications/Experience
2+ years of experience in the Salesforce Health Cloud and Market Cloud. Knowledge of Salesforce features, objects, fields, page layouts and workflow rules.
3+ years’ operating in an inpatient or outpatient setting, preferably in a marketing, business development or IT capacity
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.
