The Department of Behavioral Science (DBS) within the School of Health Sciences at Touro University is seeking applications for the position of Admissions Associate. The role requires proactive outreach to potential applicants via phone, text, and email as needed. The Admissions Associate is responsible for maintaining the high quality of daily activities within the DBS Admin Team, ensuring exemplary customer service, efficient and timely resolution of applicant and student-centered issues, and ... more details
Admissions Associate, Department of Behavioral Science
Job LocationsUS-NY-New York
ID
2024-10910
College
TUNY - School of Health Sciences
Position Type
Full-Time
Schedule Shift
Monday-Thursday 9AM-5:30PM, Friday 9AM-2PM
Hours Per Week
36.5
Travel
None
Category
Administrative/Office Support
FLSA Status
Exempt
Location : Country
US
Overview
The Department of Behavioral Science (DBS) within the School of Health Sciences at Touro University is seeking applications for the position of Admissions Associate. The role requires proactive outreach to potential applicants via phone, text, and email as needed. The Admissions Associate is responsible for maintaining the high quality of daily activities within the DBS Admin Team, ensuring exemplary customer service, efficient and timely resolution of applicant and student-centered issues, and accuracy in data reporting. As a key frontline team member, the Admissions Associate plays a critical role in leading and participating in enrollment-related initiatives and undertakings. This position supports Touro University’s vision and mission for strategic enrollment management and student success. Work is performed under minimal supervision, with evaluation based on the satisfactory completion of assigned duties and timely processing of candidate applications.
Responsibilities
Responsibilities include but are not limited to:
Participate as an active member of the DBS Admin Team, assisting in strategic enrollment planning and implementing admissions goals.
Serve as liaison to various campus partners working closely with the DBS Admin Team to achieve the university’s enrollment goals and support student success.
Monitor admission and enrollment data in the CRM system, export data into the shared Excel file, and track candidate progress, ensuring efficient and accurate data handling.
Prepare admissions reports as directed, ensuring data accuracy and utility.
Handle a high volume of communications with prospective and admitted students via email, phone, and virtual events.
Maintain records of prospective students and their transcripts, communicating updates, issues, needs, and other admissions-related information to prospective students.
Submit acceptance/rejection forms to the central Office of Admissions.
Send weekly admissions status updates to relevant program directors, troubleshoot issues, and escalate as needed.
Provide exceptional customer service to prospective students, addressing inquiries and providing guidance throughout the admissions process.
Continuously seek opportunities to improve admissions processes and systems for better efficiency and effectiveness.
Stay updated on industry trends and best practices in admissions and enrollment management.
Qualifications
Education/ Experience
Bachelor’s degree required
Four years of related experience
Knowledge/ Skills/ Abilities
Strong interpersonal, verbal, and written communication skills
Excellent customer service, organizational, and record-keeping skills; detail-oriented and conscientious
Strong computer and technical skills
Ability to multi-task in a busy office; team-oriented
Enthusiastic and creative individual with a friendly personality.
Strong focus on providing excellent customer service.
Self-starter with the ability to work independently and take initiative; eager to learn new skills and open to mentorship
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
Previous experience with CRM and/or Admissions Student systems required
Physical Demands
Extensive time sitting and standing
Extensive use of computers
Ability to lift 5 pounds
Maximum Salary
USD $64,350.00/Yr.
Minimum Salary
USD $51,480.00/Yr.
Touro University offers a comprehensive benefits package for full-time employees which includes:
Full range of Health Plans
Medical Plans (choice of EPO, PPO, High Deductible HSA)
Flexible Spending Accounts (FSA)
Dental Plans (PPO & HMO) and Vision Plan
Dependent Care and Transit Programs
Life Insurance, AD&D and Voluntary Supplemental Life Insurance
Short-term and Long-term disability programs
Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)
Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children
Employee Assistance Program
Early-Release Fridays (upon approval)
Generous Paid Time Off
Vacation, Sick Leave, Personal Leave & Floating Holiday
Annual Holiday Schedule
All campuses of the Touro University unite to promote our core values of Respect, Integrity, and Ethics. As an international institution with diverse and talented faculty and staff, we value an inclusive learning experience where students and employees come first.
Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religious creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment.
Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 50 West 47th Street, 12th Floor, New York, New York, 10036, nicole.barnett@touro.edu (646-565-6285) or, alternatively, to the Chief Compliance Officer at compliance@touro.edu and 646-565-6000 x55330.
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