The Client Relationship Manager is primarily a Brand Ambassador for the organization, responsible for building and maintaining relationships with clients and potential business partners. This is a client-facing role which requires an individual who understands the dynamics of client relationships, is comfortable representing the organization and presenting information in formal and informal settings. Previous experience reading and interpreting contracts or formal documents is desired. EMS exper... more details
Overview Summary: The Client Relationship Manager is primarily a Brand Ambassador for the organization, responsible for building and maintaining relationships with clients and potential business partners. This is a client-facing role which requires an individual who understands the dynamics of client relationships, is comfortable representing the organization and presenting information in formal and informal settings. Previous experience reading and interpreting contracts or formal documents is desired. EMS experience and/or knowledge or understanding of medical terminology strongly preferred. The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Emergency Medical Products. Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients. THIS POSITION IS ON-SITE IN OUR CHAPPAQUA, NY OFFICE Some travel (approximately 10%) Responsibilities Organizational Impact: In this role for Digitech, you are our brand ambassador for our clients and the patients that they serve. You impact your line of business by ensuring our current clients’ needs are addressed and issues are resolved, and that our organization is represented at formal and informal meetings. Essential Duties and Responsibilities: Assist with onboarding of new clients Build relationships with key client decision makers Meet with current clients to ensure retention Act as a point of contact for assigned clients Interpret and understand client contracts and ensure we are meeting all contractual requirements Review and monitor client KPIs & Metrics Work with Sales & Marketing Team as they prepare new and renewal proposals and client presentations Assist all parties, both internal and external, with contract renewals Attend shortlist meetings, trade shows and other functions as required, always representing the organization in a professional manner Ability to learn and discuss our entire suite of billing software and implementation process Able to collaborate with all internal teams including Account Management team, Billing, Sales & Marketng, Software Developers, as needed Skills/Experience Required: EMS experience and/or knowledge or understanding of medical terminology strongly preferred. Previous experience reading and interpreting contracts or formal documents is desired. Strong computer skills. Experience with MS Outlook, Word, Excel, and Powerpoint required; ability to create reports and move information throughout workbooks. Ability to learn new computer systems & software and understand workflows Ability to deal calmly and effectively with situations via telephone while maintaining and promoting a positive company image. Excellent communication skills, both written and verbal. Able to present information and solutions in a professional and courteous manner. Excellent attention to detail and accuracy. Able to organize and prioritize tasks in order to complete all work assigned. Minimum typing of 40 wpm. Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401 (k) Plan. EEO/M/F/Veterans/Disabled Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.
