Proficient in-patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH. Surgical scheduler duties involve scheduling for hospital outpatient-based services, changing, and canceling appointments, to include other administrative duties as assigned. Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs. Support checkout at ambulatory office, scheduling patients... more details
Surgical Scheduler
LocationUS-NJ-Camden
Job ID
20192
Category
Clerical
Shift
1
Type
Full Time
Department Name
Otolaryngology 3 Cooper Plaza
About Us
At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short Description
Proficient in-patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH.
Surgical scheduler duties involve scheduling for hospital outpatient-based services, changing, and canceling appointments, to include other administrative duties as assigned.
Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs.
Support checkout at ambulatory office, scheduling patients for procedures after office visits.
Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients.
Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed for scheduling requests.
Responsible for the integrity of pre-registration to include accurate health care coverage(s).
Escalate operational, provider, or patient complaints along with other critical matters to leadership.
Knowledge of medical insurance and billing processes.
Must work well in stressful situations and display a high degree of efficiency at all times.
Strong emphasis on customer service.
Experience Required
0-2 years required
Preferred Experience includes: • Minimum one year of registration or billing experience working in a medical facility • Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals Epic experience
Communication – Ability to communicate with patients, visitors and coworkers Computer literate Microsoft Office - Intermediate Exceptional customer service
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Cooper University Health Care is an Equal Opportunity Employer and is committed to equal employment opportunity for all team members. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, or any other status protected by law or regulation. To request reasonable accommodation, contact HRRecruitment@CooperHealth.eduViewApply StartCompleted
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