Job Abstract

Ranked #49 in U.S. News & World Report’s list of Best Public Colleges and Universities, Rutgers University–Camden is a diverse, research-intensive campus of approximately 6,100 students at the undergraduate, graduate, and doctoral levels and 1,100 faculty and staff members. Located in Camden, N.J., directly across the Delaware River from Philadelphia, the university is uniquely situated to serve the local community while achieving global reach. A U.S. Department of Education-designated Minority Serving Institution, the university thrives due to a supportive culture that helps students achieve their goals and fosters collaboration among employees. Rutgers–Camden is recognized as a national model for civically engaged urban universities and was selected by the Carnegie Foundation for the Advancement of Teaching for a Community Engagement classification. Washington Monthly magazine has ranked Rutgers University–Camden among its “Best Bang for the Buck” universities and best national research universities. Recently, Rutgers–Camden earned Carnegie classification as an R2 research university due to a high volume of internationally recognized research, creative output, and scholarly activity.

Rutgers University-Camden is seeking a Research Aide (Eligibility Program Specialist) for the Salem County territory for CCR&R. Under the direction of the Site Manager, the Research Aide (Eligibility Program Specialist) is responsible for providing assistance to families, clients, child care providers and the general public. Appropriately administers state and federal child care subsidies, data storage and documentation procedures that meet administrative and program quality audits, and fiscal oversight. S/he will manage the daily eligibility process and subsidy related tasks from application review, eligibility determination, re-determination for continued care, data entry, and/or completion of child care arrangement in addition to processing termination of coverage. Deliver continuous case management services, making client-driven changes involving eligibility, such as a change in household income, family size, child care provider selection, employment hours, and the like. As necessary, will generate recoupments and complete related reports. The Research Aide (Eligibility Program Specialist) promotes high-quality consumer education throughout the delivery system. Provides child care referrals based on each family’s preference and each child’s individual needs, the incumbent will offer maximum choices within the constraints of stated needs and preferences. This includes providing information regarding subsidy for child care services, guidance on choosing quality child care programs and/or referring individuals and families to appropriate social service agencies. Customer service functions are performed in person, through email and via telephone.

*This is a grant funded position contingent upon the availability of funds to support it.

Consistent with the current application of Rutgers Policy 60.3.22, this position may be eligible for a hybrid work arrangement. The flexible work arrangements outlined in Rutgers Policy 60.3.22 are part of a pilot program that is effective September 1, 2022 through August 31, 2024. Therefore, there is no guarantee that this flexible work arrangement will continue beyond that date. Flexible work arrangements are not permanent, are subject to change or cancellation and contingent on the employee receiving approval in the FlexWork@RU Application System. Additional information may be found at https://futureofwork.rutgers.edu.

Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.

Requires a high school/vocational school or equivalent, and experience compiling and organizing varied data. Two years of varied office experience. College-level study may be substituted for the office experience on a year for year basis. Requires the ability to record and maintain data in computerized and non-computerized formats. May require working knowledge and the ability to use basic spreadsheet, word-processing, database software, and/or email. Must be able to communicate effectively. Must have effective client service skills.

•Minimum of an Associates Degree, 1 to 2 years of related experience accepted in lieu of degree.

•Strong written and interpersonal communication skills to effectively and appropriately represent the agency and program when interacting with internal and external entities.

•Ability to independently employ critical thinking skills.

•Ability to effectively communicate and execute established plans and policies.

•Ability to appropriately and clearly give and exchange information directly related to job responsibilities.

•Possess computer proficiency to utilize a variety of computer software programs and peripherals in order to successfully delegate and complete assigned tasks.

•Detail oriented with strong organizational skills to complete work that is accurate, relevant, and timely.

•Possess effective program improvement strategies to continually assess and recommend quality enhancements that positively impact the agency’s operations and outcomes.

Bilingual (English/Spanish)

Bachelor’s degree.

Familiarity of state/federal child care subsidy programs.

Knowledge of Microsoft office products.

CARES, EPPIC, WorkLife Systems, NJCCIS

Printing calculator

Work environment is an office setting with minimal physical demands. Occasional lifting/carrying of archive boxes.

Message to AFSCME Local 1761 (COLT) members only. To apply, an application or resume must be submitted no later than 9:00am on June 21, 2024. For additional information, on positions on the Camden Campus, call 856-225-6475.

This position reports to Salem County.