Job Abstract

Req ID: 439783 

BASIC PURPOSE: The Diesel Mechanic Support Coordinator is responsible for providing assistance in diagnosing roadside breakdowns or issues and recommending repair solutions. This position acts as a mechanic support hotline to our diesel mechanics across the country. Additionally, this role provides support to our dispatchers when needed. This position is in a fast-paced, high service environment where business is conducted with integrity and in a positive, respectful, and timely manner.

MAJOR RESPONSIBILITIES:

• Receive in-bound calls to troubleshoot mechanical problems to determine recommended repair solutions
• Assist fleet customers regarding concerns with work currently or previously done to equipment
• Work with 3rd part vendors to insure quality work is done in a timely manner.
• Coordinate with the dispatch team to determine if work can be completed by internal technician
• Provide expertise to our Risk Management team on shop related claims
• Provide the highest quality customer experience for all internal and external with courtesy and professionalism
• Escalate issues as needed to the appropriate individuals or departments
• Provide detailed documentation of resolutions in case records, emails, etc. in a proficient, accurate, and timely manner
• Other duties assigned as needed

EDUCATION AND EXPERIENCE:

• Education:
  • HS Diploma or equivalent required
  • Post-secondary vocational education strongly preferred
• Experience:
  • 5+ years of diesel mechanic experience required

SKILLS AND PHYSICAL DEMANDS:

• Skills:
  • Hard skills: Computer Skills, Microsoft Office, Typing
  • Soft Skills: Excellent written/verbal communication, customer focused, ability to learn quickly, team player, attention to detail, thorough follow-up, and ability to multitask         
• Typical Physical Demands:
  • Requires prolonged sitting, some bending and stooping
  • Occasional lifting up to 20 pounds
  • Manual dexterity sufficient to operate a computer keyboard and calculator
  • Requires normal range of hearing and vision

Job Function(s): Corporate 

Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.

The Love’s Family of Companies includes:

• Gemini Motor Transport, one of the industry’s safest trucking fleets.
• Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
• Musket, a rapidly growing, Houston-based commodities supplier and trader.
• Trillium, a Houston-based alternative fuels expert.
• TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.