The Supervisor, Brand Maintenance and Repair (BMR) is an integral part of the broader Store Operations team and is responsible for leading, evaluating, and tracking in-store repair and janitorial services performed at the request of stores and field leaders. Reporting to the Sr. Manager, BMR but will frequently interact with Field Leaders and other Store and Corporate functions. The Supervisor, BMR will assist in standardizing work order management and reporting processes across repair and janit... more details
Our values start with our people, join a team that values you!
We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:
- Success. Our winning team pursues excellence while learning and evolving
- Career growth. We develop industry leading talent because Ross grows when our people grow
- Teamwork. We work together to solve the hard problems and find the right solution
- Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
GENERAL PURPOSE:The Supervisor, Brand Maintenance and Repair (BMR) is an integral part of the broader Store Operations team and is responsible for leading, evaluating, and tracking in-store repair and janitorial services performed at the request of stores and field leaders. Reporting to the Sr. Manager, BMR but will frequently interact with Field Leaders and other Store and Corporate functions. The Supervisor, BMR will assist in standardizing work order management and reporting processes across repair and janitorial works.
The base range for this role is $73,500 - $110,400. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.
ESSENTIAL FUNCTIONS:• Partners with vendors and Ross team management to conduct monthly, quarterly business reviews. Lead vendor meetings, compile reports and track actions.
• Creates, reviews, assign, and track work orders for all repair and janitorial services through ServiceChannel, pdSitelink. and shared email inboxes. Helps solicit quotes ahead of projects
• Serves as lead interface with vendors and stores for questions about scheduling, scope of work and work order status.
• Owns and maintains all repairs and janitorial team process documentation and partners with cross functional team members to ensure annual updates are completed.
• Trains new team members in repairs and janitorial team processes and facilitates finance and special project training as appropriate.
• Creates and maintains all Repair team documents posted on The Bridge. Partners with the Communications team to ensure timely updates.
• Support Store Operations projects by ensuring the brand maintenance team is aware of pilots and initiatives that impact the team.
• Support the Sr. Manager, Brand Maintenance and Repair with ad-hoc projects
COMPETENCIES:• Communicates Effectively
• Ensures Accountability & Execution
• Organizational Agility
• Manages Conflict
• Collaboration
• Business Acumen
• Leading by Example
• Plans, Aligns & Prioritizes
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:• Bachelor's degree preferred with 4+ years of experience, ideally in a project management role.
• Strong analytical ability - must be able to synthesize data, check for errors, and reconcile own work. Must also be able to design analyses to answer specific questions.
• A detail-oriented approach - must pay close attention to the details and have the drive to get things right.
• High comfort level working in ambiguous, rapidly changing environments and ability to manage multiple tasks simultaneously.
• Trustworthy with confidential financial information.
• Excellent communication skills. Ability to effectively interact with business partners autonomously and with confidence.
• Advanced user of Microsoft Excel (vlookups, pivot tables, etc.) required. Must be proficient with Microsoft Word and PowerPoint.
PHYSICAL REQUIREMENTS/ADA:This role requires regular in-office presence, including attending in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.
#LI-HybridSUPERVISORY RESPONSIBILITIES:Project Coordinators
DISCLAIMERThis job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
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