Job Abstract

Key Holder

At Goodwill Industries^® Sacramento Valley & Northern Nevada, Inc. (Goodwill) you’ll hear us say “because of Goodwill” a lot. Often it means, “because of Goodwill I got a hand up” or “because of Goodwill I have a chance.” Our organization is built on a rich history of finding the hidden value and possibility in people and donated goods alike since 1933. Today, we continue to innovate the social enterprise of our founders and lead with our mission to utilize Goodwill resources to help people with disadvantages achieve self-sufficiency in everything we do. This mission is expressed through our retail stores and collection sites which create an accessible shopping experience for all, an environmentally conscious alternative to the landfill, and an employment platform for 2,700 people annually. We go beyond creating jobs alone and provide essential resources to our Family of Nonprofits and regional community partners serving over 350,000 people with disabilities, people experiencing homelessness, veterans, seniors, opportunity youth and children in need every year. That’s over 900,000 life-changing services including job training, emergency shelter for families, resource and referral information, meals, youth advocacy, and mental health counseling. Over 95% of total revenues are dedicated giving back to the communities we serve.

Under supervision of the Store Manager, the Key Holder provides secondary support in the operations and activities of the retail store to help ensure maximum revenues and effectiveness.

Responsibilities:

Store Operation

• Assist in coordinating the proper processing and separation of incoming donations, outlet merchandise and salvage goods.
• Assist in coordinating used goods processing through the proper application of GISVNN techniques: sorting, preparing, and pricing items for sale.
• Participates in ensuring production goals are met or exceeded on a consistent basis.
• Assist in ensuring maximum sales performance through proper stock rotation, display, signage, and inventory levels.
• Participates in ensuring that store meets or exceeds sales goals on a consistent basis.
• Assist in ensuring that store is presenting quality customer service in a timely and courteous manner to all shoppers, donors and employees.
• Assist in affective store operations by opening or closing assigned store as scheduled.
• Assist in ensuring that proper attention is given to floor appearance, cleanliness, and shopping environment including but not limited to: floor care, fitting room, cash register and customer service areas, aisles, trash cans, lights, restrooms, glass showcases, window ledges and doors.
• Ensure that doors, odor control, cash registers, vending machines, fire extinguishers, and restrooms are in proper working order.
• Assist in maintaining the appearance of building exterior and parking lot, including but not limited to: windows, doors, sidewalks, parking lot lights, dumpster area, landscape, shopping cart retrieval, store entry, and signage.
• Assist in maintaining a clean and orderly store processing area, good housekeeping and work environment.
• Assist in ensuring machinery is in proper working order.

• Assist in keeping premises clean and free of safety hazards.
• Assist in ensuring that safety procedures are understood and followed by all staff and store employees.
• Assist in ensuring all asset protection matters are reported, investigated and corrected in a timely manner.
• Assist in ensuring proper operation of store security including, but not limited to: door locks, alarms, office door, bank deposits, refunds, safe, and incident reports.
• Assist in ensuring proper cash handling, enforcement of cash register procedures and submission of required reports.

Miscellaneous Duties

• Under supervision of the Store Manager, assist in proper adherence by store staff to Goodwill policies & procedures

Qualifications:

• High School Graduate or equivalent.
• Sufficient knowledge of bookkeeping and accounting to maintain simple store records.
• Minimum one year experience in retail field.
• Must exhibit a high level of integrity and business ethics.
• Must be 18 years of age or older.
• Ability to communicate read and write effectively in English.
• Ability to perform business arithmetic and associated record keeping, i.e. bank deposits.
• Ability to operate cash register.
• Must not present a direct threat to the safety and health of self, others or property.
• Must pass drug screening and criminal background check.
• No record or disclosure of criminal conviction that indicates a tendency toward theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior (limited to seven years prior to this application in state of California).
• Must provide proof of identification and eligibility to work in the United States of America.
• Must be able to perform essential functions of the Keyholder job description with or without reasonable accommodation.
• Must meet qualitative and quantitative performance standards as established by the company.
• Must have reliable transportation.

Position Information:

• Job Type: Full-Time
• Compensation: $19.00 per hour
• Required work schedule: 40 hours per week
• Limited hazards due to lifting, pulling, and pushing merchandise by self or others.
• Requires a high level of adaptability and flexibility. Work environment usually hectic (fast paced) with frequent short deadlines and regular instances of critical or unusual situations.
• Field of work includes office, production area, and store showroom.
• Keyholders are subject to transfer to other locations within the GISVNN system.

Offers of employment may be contingent on satisfactory results of a criminal history background check and drug test.

This organization participates in E-Verify. E-Verify is a service that verifies authorization to work in the U.S. through the U.S. Department of Homeland Security (DHS) and the U.S. Department of Social Security (SSA).

Goodwill Industries® of Sacramento Valley & Northern Nevada, Inc. is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, ancestry, religious creed, national origin, sex, sexual orientation, gender identity, gender expression, medical/physical/mental condition, pregnancy/childbirth and related medical condition, age, marital status, veteran status or history of incarceration.