Job Abstract

The Site Operations Manager role is accountable for cultivating and maintaining optimal client relationships for a designated site in a cost-effective manner. A strong leader of people who is process oriented; ensures conformance to ISO, FDA, cGMP clean room operations and contract requirements. Also responsible for positively impacting account gross profit redemption, client reports, quality control, customer satisfaction as well as up-sell opportunities for all ABM service lines. Individual is responsible for delivering a high level of customer service through the timely completion of work orders assigned to ABM service groups. Responsible for oversight of cleaning operations including, but not limited to, general office areas, and clean room operations.

Annual Salary Range: $65,000 - $70,000

The pay listed is the pay range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.

Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management.

Essential Functions

• Ensures safe work practices and helps manage the safety program.
• Manages a comprehensive preventive and reactive maintenance management program.
• Responsible for the overall direction, coordination, and performance management of the team. Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws.
• Provide effective leadership, inspiring the team to exceed assigned quality and cost savings goals and to progress along their career path.
• Oversees the use of three different client and ABM CMMS/Work Order Systems.
• Oversees vendor/sub-contractor work, ensuring work meets the quality and safety standards of ABM and the client.
• Interact with customers daily to obtain feedback on services and special needs. Troubleshoot potential problems and concerns.
• Conduct quality of service inspections for all assigned operational areas.
• Responsibilities include directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems, and assisting with hiring and terminating employees.
• Manage, train and develop team members.

Required Qualifications

Education:

• Bachelor’s degree in Engineering, Facilities Management, or relevant field

Experience:

• Minimum of 5 years proven management experience.
• Experience building and maintaining professional working relationships.
• Business proficiency in the English language sufficient to perform job functions.
• Decision making skills with focus on attention to detail, safety, and company policy and procedures.
• Exceptional service and interpersonal skills.
• Ability to analyze and understand P&Ls and other financial reports.
• Ability utilize ABM office systems as necessary for job success.

Other:

• Solid understanding of cGMP operations and processes.
• Ability to thrive in fast-paced environments, be able to manage and work to bring clarity through ambiguity and complexity and support multiple projects simultaneously.
• Highly responsive to business needs.
• Experience working in a regulated industry subject to compliance and audit practices.
• Ability to speak Spanish preferred.

Work Environment

• General office environment
• Pharmaceutical production environment (clean rooms, labs, etc.)

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.