Monitoring of the production environment and ensure a speedy resolution of issues. Addressing gaps and continually improve engineering services and delivery of devices. Ensuring that support documentation is produced, maintained and improved. Automating away manual processes to increase reliability and reduce operational costs. Executing and delivering SRE standard methodologies across Endpoint Engineering team. Tracking down defects and come up with innovative solutions to improve reliability a... more details
Job Description
The ALM Engineering team is looking for a well-rounded IT professional with strong hardware and software troubleshooting skills, some development experience, and strong systems administration skills.
Our Site Reliability Engineers are addressing gaps and continually improving engineering services and the delivery of devices. They automate away manual processes to increase reliability and reduce operational costs. They will track down defects and come up with innovative solutions to improve reliability and availability
Responsibilities:
Monitoring of the production environment and ensure a speedy resolution of issues
Addressing gaps and continually improve engineering services and delivery of devices
Ensuring that support documentation is produced, maintained and improved
Automating away manual processes to increase reliability and reduce operational costs
Executing and delivering SRE standard methodologies across Endpoint Engineering team
Tracking down defects and come up with innovative solutions to improve reliability and availability
Implementing and managing new cloud based modern device management solutions and workflows
Staying up to date with new technologies and researching those that may benefit the company
Solving business needs with technology by evaluating different technologies, and products
Assisting with: design, implementation, and documenting processes & procedures required for projects, and services
Implementing new systems, upgrades, and modifications (Including planning, testing, coordinating, and scheduling)
Taking ownership of problem management activities
Providing tier-three support in problem / issue escalations
Interface, collaborate, and coordinate efforts with vendors and other departments in the company
Providing training to internal teams on technical solutions and proposals
Qualifications
Basic Requirements:
10+ years’ experience in Information Technology, with 5-7+ years in desktop / end user systems engineering and administration
Bachelor’s degree or equivalent work experience
Strong business acuity, including understanding and practical application of relevant market/industry trends
Strong written and verbal communication skills
Ability to thrive in an ambiguous and fast-paced environment and to manage multiple simultaneous projects requiring strong communication, organization, time management, and problem-solving skills
Desired Characteristics:
Ideal experience would include time in a medium to large enterprise with 10,000+ employees and 2,500+ devices.
Experience with the software/hardware infrastructure and cloud modern device management solutions used to manage and maintain endpoint devices.
In-depth knowledge of Windows and Mac OS, Virtual Desktop Cloud technologies, and should also be comfortable using the latest MDM practices, Zero Touch Deployment methods, automation practices and procedures, data integrity, and analytical reporting experience.
Knowledge of networking fundamentals including TCP/IP, DNS, firewalls, and routing protocols
Comfortable with IT security and compliance best practices
Strong hardware and software troubleshooting skills
Proficient in automated workstation build methodologies.
Experience working with software packaging and deployment systems.
Ability to produce detailed technical documentation
Ability to meet strict deadlines and effectively complete job assignments under time and supervisory pressure
Strong automation and scripting skills. (Bash, Perl, Python, PowerShell)
Experience working with MS IntraAD, Jamf Pro, SCCM, Intune, Workspace One, and/or other cloud based MDM tools
Working knowledge and experience with virtualization technologies
Experience with implementing, deploying, and supporting desktop infrastructure
Extensive familiarity with major application configurations
Additional Requirements:
Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $145,000 - $175,000 (bonus eligible)
Additional Information
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
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