Job Abstract

Marketing Statement

Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets and underwrites commercial property/casualty and professional liability insurance products for select industries. We have been in operation since 1962 and are nationally recognized as a member of Ward's Top 50 and rated A++ by A.M.Best.

Duties

We are looking for a Business Process Manager to join our team!

Summary:

Responsible for objective analysis, operational insights, recommending improvements and implementing changes across business units to support the organization’s Salesforce instance. Understands current state processes and helps to define the future state that will be enabled through technology and process changes. Works closely with IT and business unit SMEs to facilitate those technology or process changes.

Responsibilities may include:

• Partnering with senior leadership to plan and execute strategic projects that significantly improve products, services, and operations companywide
• Staffing and managing delivery teams (direct or matrixed) for strategic initiatives
• Creating business cases for strategic projects and measuring success with relevant KPIs
• Articulating business goals and requirements
• Making decisions about scope, schedule, methods, and resourcing for strategic projects
• Assessing and implementing organizational change
• Observing current business unit processes or applications and implement best practices
• Recommending technical or process improvement solutions to Salesforce and processes related to Salesforce
• Assisting in facilitating user acceptance testing
• Supporting maintenance and improvements for business units in process change or application implementations

Qualifications

Qualifications:

• Minimum 10 years related experience
• Minimum 3 years supervisory experience
• Minimum 5 years working with Salesforce in an implementation, enhancement and/or administrator capacity
• Proficiency with core insurance carrier applications (policy administration systems, claims management systems, etc.)
• Salesforce certifications preferred (Salesforce Certified Business Analyst, Salesforce Certified User Experience Designer, Salesforce Certified Administrator, etc.)
• An equivalent combination of education and experience may be substituted

EEO Statement

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.

Benefits

We offer a comprehensive benefit package, which includes tuition reimbursement and a generous 401K match. Our rich history of outstanding results and growth allow us to focus our business plan on continued growth, new products, people development and internal career opportunities. If you enjoy working in a fast paced work environment with growth potential please apply online.

Additional information on Volunteer Benefits, Paid Vacation, Medical Benefits, Educational Incentives, Family Friendly Benefits and Investment Incentives can be found at https://www.phly.com/Careers/default.aspx

Salary

Salary:

• National Salary Range: $137,400 - $168,000

• Ultimate salary offered will be based on factors such as applicant experience and geographic location.