The Client Service Manager is a manager within the Client Service and Analysis unit. He/she will have exposure to all facets of the Client Service Managers’ interactions with Clients, the production and analysis of revenue-related data, and be part of a highly effective team. This position will be the primary liaison between multiple Client accounts and Medical Group Business Services (MGBS). They will provide analytic support, problem-solving and communication on all matters about physician bil... more details
The Client Service Manager is a manager within the Client Service and Analysis unit. He/she will have exposure to all facets of the Client Service Managers’ interactions with Clients, the production and analysis of revenue-related data, and be part of a highly effective team. This position will be the primary liaison between multiple Client accounts and Medical Group Business Services (MGBS). They will provide analytic support, problem-solving and communication on all matters about physician billing needs.
He/she will interface directly with Physician and Revenue Cycle Leadership teams to pro-actively research, identify, communicate, and aid in the resolution of operational and payor-related trends impacting the Client specific and overall Professional Revenue Cycle.
Functions independently with a full understanding of all components of the revenue cycle. Completes complex projects of diverse scope and/or portions of large projects.
Master's degree in a related area and/or equivalent experience/training.
Advanced MS Access and Excel
Strong skills in report development, dashboard design, and various software tools specific to healthcare revenue cycle management. Skills in a common database, spreadsheet, and presentation software.
Thorough knowledge of the practices, procedures, and concepts of the healthcare revenue cycle and its component operations, including billing, collections, charge capture, contractual adjustments, third-party reimbursements, and cash management.
Strong analytical, critical thinking, and problem-solving skills, with the ability to evaluate the effectiveness of workflows and systems and propose innovative solutions.
Licenses: Cognos Data Warehouse
Certifications: Clarity, SQL, Epic Workbench
Bachelor's degree in a related area or four years of relevant experience.
Three or more years of experience with data analysis functions/applications, industry standards, and best practices.
Thorough understanding of the issues, processes, reporting instruments, metrics, analytics, and other tools and techniques involved with measuring and analyzing the revenue cycle.
Detail-oriented, with a proven ability to effectively manage time, see tasks and projects through to completion, organize competing priorities, and effectively address complex, urgent issues as they arise.
Excellent communication skills, with the ability to interpret and convey complex clinical finance information in a clear, concise manner. Ability to prepare compelling and informative reports and presentations.
Strong interpersonal skills, with the ability to collaborate effectively on complex projects in a team environment with staff from a wide variety of business and clinical areas.
Proven ability to work with managers, serving as a technical resource, providing recommendations and advice on regulatory changes, and industry trends and developments in revenue cycle management.
Note: This position is based in Emeryville and you may have the option to work from home based on business needs.
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