Job Abstract

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

We advance science so that we all have more time with the people we love.

The Opportunity

As a Reward Analyst - Operations & Mobility, you will collaborate closely with internal and external stakeholders to execute critical operational tasks. Reporting to the Team Lead for Mobility Operations, you will contribute to enhancing operational processes and knowledge sharing within the team.

Responsibilities:
Process Management:

• Consistently perform dedicated processes related to Mobility Operations.

• APro reporting on various ad hoc business request

Team Collaboration and Development:

• Build and maintain a network with Mobility Operations colleagues to improve processes and share knowledge while contributing to continuous improvement initiatives.

• Onboard and train new team members, and focus on enhancing the skills of existing members.

• Collaborate with client-facing MRAs in support of their direct work with Roche transferees.

Knowledge Management, Documentation and Process Improvement

• Ensure up-to-date maintenance of training materials, process maps, and knowledge management resources.

• Drive and manage Standard Operating Procedures (SOP) and Step-By-Step Instructions (SWI) documentation, ensuring regular updates.

• Lead and support continuous improvement initiatives within the Mobility Operations domain.

Operational Tasks:

• Mobility Finances, Cost Estimates, Tax Equalizations and Data Quality/Analysis, System Management, Tax & Immigration Operations, Payroll Processing and Annual and recurring tasks such as coordinating the annual compensation review, AIRINC data updates, COLA, and Fx rate adjustments

Local Moves

• Initiation and management of Inter-Company Transfers, Foreign Local Hires and Domestic Moves

• Creation and review of one-way transfer cost estimates and net-to-net calculations, working with vendors to trigger cases and support questions

Who you are

• A University or College degree with strong payroll and taxes experience.

• Proven experience in delivering process-driven tasks with a strong emphasis on client centric approach, accountability and successful outcomes.

• Strong communication skills, attention to detail, diligent adherence to deadlines and time management to drive exemplary customer experience, aiming for accuracy and excellence in first attempts.

• Passion for operational efficiency, excellence and dedication to continuous learning and process improvement

• Proactive and organized team player with an end-to-end process mindset, collaborative and solutions oriented working style, focus on operational excellence in global mobility

• Problem-solving, analytical and numerical proficiency skills: excellent capability to analyze, resolve complex issues and technical calculations.

• Language: Spanish & English fluency required

Preferred:

• Mobility experience is beneficial but not essential.

• Previous payroll experience in LATAM countries is a very nice to have.

• ServiceNow (SNow) & APRO

• Knowledge of Lean, Six Sigma and Agile methodologies.

?Relocation benefits are not available for this job posting.

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in San Jose provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the Americas region. Today Roche employs altogether around 800 employees in Costa Rica.