Promotes the HR Service Delivery Model using the multi-tiered approach. Manages the HR Shared Service team that provide support to the employees through Workday, ServiceNow and the HR Help Desk Platforms. Oversees the day-to-day team management, disseminates work assignments and ensures full-service HR Delivery of administrative transactional and Onboarding of new employees. Assist and collaborates with HR Business and Strategic Advisors, Managers, and other functional teams such as payroll, ben... more details
Secure our Nation, Ignite your Future
ManTech seeks an experienced and motivated Human Resources Manager to join our team in Herndon, VA. This is a hybrid position.
This is an opportunity to join an exciting and rewarding team, share your expertise with a growing organization, and provide unparalleled customer service.
The HR Manager will supervise a team of employees supporting the Human Resources (HR) service delivery in areas such as employee support, new hire onboarding, payroll administration, compliance, EEO/affirmative action programs and benefits administration.
Job Duties and Responsibilities:
Promotes the HR Service Delivery Model using the multi-tiered approach.
Manages the HR Shared Service team that provide support to the employees through Workday, ServiceNow and the HR Help Desk Platforms.
Oversees the day-to-day team management, disseminates work assignments and ensures full-service HR Delivery of administrative transactional and Onboarding of new employees.
Assist and collaborates with HR Business and Strategic Advisors, Managers, and other functional teams such as payroll, benefits, finance, security and HRIS.
Leads and monitors the performance and productivity metrics across the HR Shared Service Team to address quality, consistency and delivery issues and concerns.
Identify and recommend improvements and changes to new and existing processes.
Implement standardized process and procedures through internal and external tools and resources to facilitate Self-Service and ensure end user satisfaction.
Serve as the key point of contact and first point of escalation for complex HR-related queries to the HR Service Center.
Comply with company policies, procedures, and standards of ethics and integrity.
Basic Qualifications :
7 years of experience in Human Resources with at least 2 years of experience leading people
Bachelor’s degree in relevant field or equivalent experience in lieu of degree
Experience working in an HR Shared Services organization
Strong working knowledge with an HRIS system, preferably Workday
Understanding of service delivery process design
Proven ability to form strong customer relationships
Excellent written and verbal communication skills
Strong problem solving, decision making and analytical skills
Ability to deliver results in a fast-paced environment
Working knowledge of MS Excel, Word, PowerPoint, and other similar software
Preferred Qualifications:
Experience with ServiceNow or similar online ticketing tool
Experience with Workday as an HRIS
Experience leading and managing a hybrid workforce
Physical Requirements:
Must be able to be in a stationary position more than 50% of the time
Must be able to communicate, converse, and exchange information with peers and senior personnel
Constantly operates a computer and other office productivity machinery, such as a computer
The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
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