Job Abstract

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• Train Loan Advisors on Freedom Mortgage Corporation’s systems, processes and procedures, sales scripts, compliance requirements, and customer service skills.
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• Manage Loan Advisors during the production phase of training, including the use of call scripts, sales skills, best practices to meet or exceed performance goals, and training reinforcement.
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• Lead call reviews and coaching sessions.
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• Analyze production reports that contain key performance indicators.
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• Provide progress updates to sales leaders when transitioning Loan Advisors from training to the sales teams.
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• Demonstrate functional knowledge of all Call Center products and underwriting guidelines.
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• Assist with development of training materials for coaching sessions and classroom presentations.
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• Report to the Manager of Sales Development. Collaborate with team members to help execute the mission statement.
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• Help execute Call Center initiatives and training pilots.
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• Comply with all company policies and procedures.
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• Maintain regular and punctual attendance.

Qualifications:

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• 3 years of Mortgage Sales or related training experience.
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• Associates or Bachelor’s degree OR 3+ years of related experience
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• Ability to obtain state mortgage originator licenses through process of completing necessary
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• Computer savvy

• Experienced
• 3 years