Generating & managing patient escalation trackers for our active and pending patient population Initiating conversations with internal operation partners on cases requiring assistance Partner with Account Managers to track and manage Prior Auth expirations and Obtain Clinical tasks Creating, analyzing, and updating Excel spreadsheets for various scenarios Build and sustain positive relationships with partners and the Sales team through direct and indirect communication Understanding of how tools... more details
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.
Responsibilities of the Account Liaison include the creation, analyzing and tracking of excel documents monitoring Prior Auth expirations, clinicals needed, and patient escalations/changes requiring sales and sales support assistance. This role reports directly to the Regional Sales Director and acts in support of our Account Managers to ensure timely communications are distributed to our internal partners as well as external partners while the Account managers are in the field selling. Additional responsibilities include generating and updating patient reports for top accounts, and proactively communicating with our internal partners when needed on cases requiring assistance.
Duties include working closely with sales and our operational partners to support the Account Manager and RSD to further allow growth and development in the aligned markets.
This position is full-time (40 hours/week) Monday Friday. Employees working hours will be aligned with the time zone in which they support 8am - 5pm PST. It may be necessary, given the business need, to work occasional additional hours.
If you reside within the Pacific or Mountain Time Zone, you will enjoy the flexibility to telecommute* as you take on some tough challenges.
Primary Responsibilities:
- Generating & managing patient escalation trackers for our active and pending patient population
- Initiating conversations with internal operation partners on cases requiring assistance
- Partner with Account Managers to track and manage Prior Auth expirations and Obtain Clinical tasks
- Creating, analyzing, and updating Excel spreadsheets for various scenarios
- Build and sustain positive relationships with partners and the Sales team through direct and indirect communication
- Understanding of how tools/applications work together-where data is coming from, how the information connects to the overall sales process
- Quickly and accurately perform data entry; blogging communications, timely follow up on tasks, and files up-to-date and readily accessible
- Support the Account Managers by generating patient tracker reports for top accounts to ensure all patients are receiving care without delay
- Communicate information in a clear, well-organized, and professional manner
- Field communications and build rapport with select providers offices, as deemed appropriate by aligned Sales Director and Account Manager
Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma/GED (or higher)
- 2+ years of customer service and/or sales support experience
- Intermediate level of proficiency in Microsoft Word (create / edit docs) Microsoft Excel (create / edit spreadsheets) Adobe, and Microsoft Outlook (email / calendar)
- Ability to travel up to 10% of the time
- Reside in PST or MST time zone
Preferred Qualifications:
- Experience using Google Documents and EMR systems
- 2+ years of Sales Support experience in the healthcare field
Telecommuting Requirements:
- Remote within Pacific or Mountain Time Zone
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.
For more information on our Internal Job Posting Policy, click here.
California, Colorado, Nevada,Connecticut,New York, New Jersey,Rhode Island, Hawaii, Washington, orWashington, D.C. Residents Only:The hourly range forCalifornia, Colorado, Nevada,Connecticut,New York, New Jersey,Rhode Island, Hawaii, Washington orWashington, D.C.residentsis $58,300 to $114,300per year.Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.UnitedHealth Group complies with all minimum wage laws as applicable.In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, youll find a far-reaching choice of benefits and incentives.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Application Deadline:This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location, and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #Yellow
